Community & Operations Manager

urbanbubble; City Of London; On-site; GBP 46,000 - 53,000; Full time

Job summary

A leading property management firm in London seeks a Community & Operations Manager to oversee the day-to-day operations of their residential community. The ideal candidate will have significant experience in customer service, manage teams effectively, and ensure high standards of operational performance. This role offers a competitive salary of up to £46,000 plus a bonus, alongside excellent benefits to promote a supportive work environment.

Benefits

10% bonus

Enhanced family leave policies

Cycle to work scheme

Enhanced sick pay

Study support

Annual leave for special occasions

Qualifications

• Significant experience in customer service and supplier management.
• Strong ability to build rapport and manage teams.
• Excellent communication and organizational skills.

Responsibilities

• Manage day-to-day operations of the community.
• Enhance overall resident experience and customer service.
• Oversee health and safety compliance.

Skills

Customer service delivery

Supplier management

Team management

Communication skills

People management

Target achievement

Job description

Overview

Role overview. We’re looking for a committed and organised Community & Operations Manager for our build to rent community, Bale & Anchor in Lewisham. You\'ll be responsible for the day-to-day operational management, acting as the face of the development for the residents, managing the team and enhancing the overall resident experience. Ensuring the smooth running of the building and that all the resident services are carried out to a high standard and are delivered timely is essential in this role.

What you’ll do

If you love delivering exceptional customer service, are a people person and are passionate about leading a team to deliver outstanding operational performance and customer satisfaction, then this could be your next role! You\'ll be responsible for the operational management and customer service delivery of a prestigious Build to Rent scheme.

Property Management

• To ensure our customers and their properties are cared for and maintained to the highest possible standards, in line with budgets, service level agreements and regulatory requirements.
• Supporting the General Manager to implement all building processes that deliver an effective operation and budgetary management on site, an excellent customer experience and align with urbanbubble’s operational standards and comply with key regulations, including RICs, ARMA-Q and H&S.
• Contribute to weekly, monthly and quarterly client reporting on lettings performance and operational budget management.
• To implement and fully support an engagement strategy that includes resident communication and events as well as feedback and satisfaction levels.
• To ensure Health and Safety policies and procedures are being properly implemented and a safe environment is provided for residents and staff.

Resident Engagement

• To act as the face of the development for the residents, managing the team and enhancing the overall customer experience and deputise for the General Manager when required.
• To work with the general manager and marketing team to generate and implement a content calendar for all social channels.

Health and Safety

• To ensure Health and Safety policies and procedures are being properly implemented and a safe environment is provided for residents and staff and keep systems up to date.
• To help oversee the delivery of all annual testing and training for our people to ensure total compliance, maintaining robust records.

People Management

• To act as a role model for the values and key behaviours across the organisation.
• To promote peak performance through proper objective setting, one to one’s, personal development, team meetings and performance reviews.
• To ensure all policies and processes are adhered to and regulations respected, with accurate and timely work delivered by you and members of your team.
• To oversee contractors and manage disputes on works, customer complaints and resolve any service issues with third parties, in line with escalation procedures.
• To assist with the recruitment, training and developing of talent.

What are we looking for?

• Significant experience of delivering excellent customer service and effective supplier management
• A people person and strong ability to build a rapport instantly
• Excellent team management and communication skills
• Strong drive to achieve targets and objectives

Please note, you will be required to complete a Rent Smart Wales qualification within the first 3 months of employment.

What do we offer?

• A basic annual salary of up to £46,000 plus 10% bonus
• The opportunity to work in an exciting, fast growing business.
• Fantastic benefits such as enhanced family leave policies, cycle to work scheme, season ticket loan, enhanced sick pay, study support and much much more.
• We also offer enhanced annual leave including your birthday day off and a day off when you buy your house - we believe that you deserve to celebrate special moments with your loved ones. Family always comes first at urbanbubble.

If you think you’re right for the role of Community & Operations Manager then apply now. We’re an equal opportunity employer, and invite applicants to contact us to identify any additional support they might need during the recruitment process.

INDHIG