Community Manager - AWOL

Kerridge Commercial Systems; Hungerford; Hybrid; GBP 35,000 - 50,000; Full time

Job summary

A leading software provider in Hungerford is seeking a Community Marketing Manager to develop and engage a community focused on their AWOL product. The role emphasizes organic growth and customer feedback within the UK automotive ecosystem. Ideal candidates will have community marketing experience and strong interpersonal skills. The company promotes a hybrid work policy, blending office collaboration with the flexibility of remote work.

Benefits

Flexible hybrid work policy

Qualifications

• 2–4 years of community or social marketing experience.
• Deep understanding of community engagement platforms.
• Empathy-led marketer focused on trust-building.

Responsibilities

• Grow the AWOL online community.
• Build Facebook Groups and forums for engagement.
• Collaborate with customers to create brand advocacy.
• Monitor community sentiment and provide insights.

Skills

Community marketing experience

Understanding of Facebook and forums

Excellent communication skills

Cross-functional collaboration

Job description

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"At Klipboardwe've introduced a flexible hybrid work policy, where employees spend three days in the office and two days working from home. This approach promotes a balanced work environment that combines office collaboration with the comfort and convenience of remote work."

Klipboard provides specialist software, services and support to deliver fully integrated trading and business management solutions to companies in the distributive trade – wherever they are in the world. With a unique depth of knowledge and experience in ERP/SaaS solutions, Klipboard has a wide range of clients includes wholesalers, distributors, merchants and retailers from small traders to multinational enterprises. Klipboard has offices in the UK, Ireland, The Netherlands, South Africa, Kenya and North America. Our mission is simple: to design and deliver high performance, integrated ERP solutions that enable our distributive trade customers to source effectively, stock efficiently, sell profitably and service competitively

We’re hiring a Community Marketing Manager to help us build, grow, and engage a passionate garage & workshop community around our AWOL (Autowork Online) product. This is a hands-on, high-impact marketing role focused on organic growth, owned channels, and customer evangelism in the UK automotive ecosystem.

Key Responsibilities:

• Own and grow the AWOL online and offline community (mechanics, garage owners, service centres, MOT stations)
• Build out Facebook Groups, WhatsApp communities, and forums to drive grassroots awareness and engagement
• Collaborate with AWOL customers to turn them into brand advocates and user-generated content (UGC) creators
• Launch and manage Garage Stories – a user spotlight initiative to share authentic experiences with AWOL
• Partner with Product Marketing to share educational content that adds value, not fluff
• Collaborate with Sales to surface leads coming from community referrals
• Monitor community feedback and sentiment and route insights back to the Product and Customer Success teams

Skills, Knowledge and Experience:

• 2–4 years of community or social marketing experience (bonus if in automotive, SaaS, or B2B tech)
• Deep understanding of Facebook, forums, and other niche communities
• Empathy-led marketer who knows how to build trust, not push products
• Excellent writing and communication skills
• Experience working cross-functionally with Product, Sales, and Customer teams

Company Info

You may also have seen from our recent posts that we are excited to begin sharing our new company name – Klipboard. Kerridge Commercial Systems (KCS) is becoming Klipboard and our new brand is designed to bring together our expertise across distribution, automotive, retail, rental, transport management, manufacturing, and field service management. We have offices based across the world and we are looking for talented individuals to join our growing teams. Due to our growth over the last few years it is an exciting time to join us as we enter our next chapter! At Klipboard we've introduced a flexible hybrid work policy, where employees spend three days in the office and two days working from home. This approach promotes a balanced work environment that combines office collaboration with the comfort and convenience of remote work."

As a global company, we value and respect the diversity of our workforce, aiming to empower everyone to embrace each other's differences. We are committed to creating an inclusive workplace where diversity, equity, and inclusion are integral to our company and culture. We recognize the benefits of a diverse workforce, where creativity and valuing differences enable us all to thrive and sparks innovation.

If you require any help, adjustments and/or support during the interview and offer process then please advise our TA or HR team.

Research shows that women and other underrepresented groups are less likely to apply for a role unless they meet every listed requirement. However, we recognise that skills and experience come in many forms, and we encourage you to apply even if you don’t meet every criterion. If you are passionate about this role and believe you have the right mindset and transferrable skills, we would love to hear from you!

To all recruitment agencies: Klipboard does not accept agency speculative resumes. At present we only accept CV’s from Agencies on our PSL who have been assigned specific position/s. Please do not forward resumes to our careers site or direct to Klipboard employee as this does not constitute an introduction and Klipboard retrospectively will not be liable for any candidate ownership or fees related to unsolicited resumes.