Community Manager

Vidsy; Greater London; Hybrid; GBP 35,000 - 55,000; Full time

Job summary

A global creative platform based in London is seeking a Community Manager to support and manage a diverse group of Creators. The role requires exceptional organizational and project management skills to oversee multiple projects while nurturing Creator relationships. The ideal candidate should possess strong communication abilities and a calm approach under pressure. This position offers competitive compensation and a virtual-first hybrid working setup.

Benefits

Competitive base salary

Share Options

Private Healthcare

Flexible working

25 days vacation plus Bank Holidays

Annual Volunteer Day

Enhanced parental leave policies

Qualifications

• Exceptional project and operational management skills.
• Strong autonomy and problem-solving ability.
• Outstanding communication and organization skills.
• Deep empathy for Creators and freelancers.
• A calm, steady approach under pressure.

Responsibilities

• Manage and support Creators delivering content across multiple briefs.
• Contribute to initiatives that strengthen community engagement.
• Support production logistics and improve operational workflows.

Skills

Project management

Problem-solving

Communication

Relationship building

Organizational skills

Tools

Intercom

Airtable

Job description

About Vidsy

Vidsy is a global creative platform transforming how the world’s biggest brands create video advertising across paid social. With teams across NYC, LA, Toronto, and London, we partner with global advertisers like L’Oréal, Amazon and PepsiCo enabling them to produce creator and AI powered video advertising at scale.

The Role

We’re looking for a highly organised, proactive, and people-obsessed Community Manager to join Vidsy’s fast-growing Community Team.

Vidsy’s Community Team sits at the heart of everything we do, empowering tens of thousands of Creators around the world to deliver exceptional social-first content for brands like PepsiCo, L’Oréal Paris, Activision Blizzard and many more.

From onboarding and briefing, to day‑to‑day support, to project delivery, we ensure Creators have the clarity, confidence and resources they need to do their best work. In this role, you’ll play a central part in supporting and managing large groups of Creators across multiple simultaneous projects. You’ll coordinate workflows, keep production moving smoothly, solve operational challenges with calm efficiency, and make sure every Creator feels set up for success.

You’ll work closely with our Commercial, Strategy and Creative teams to match great Creators with great briefs, proactively nurturing relationships, spotting opportunities, and helping deliver industry‑leading content at scale. This role blends creativity, operations, and relationship‑building, ideal for someone who thrives in a fast‑moving environment where no two days are the same.

What You’ll be Doing

• Creator & Project Management Manage and support groups of Creators delivering social‑first content across multiple concurrent briefs. Work closely with our Commercial, Strategy and Creative teams to match talent with the right briefs. Keep project flows smooth and well‑organised, aligning deadlines, sharing updates, and ensuring high‑quality delivery.
• People & Relationship Building Contribute to initiatives that strengthen community engagement and turn engaged contributors into long‑term champions. Identify inactive or at‑risk Creators and support reactivation efforts. Advocate for Creators across Vidsy, ensuring their needs and insights help shape our workflow and platform.
• Operational Excellence Proactively support day‑to‑day production logistics, from arranging product shipments to processing payments and tracking deliverables. Spot gaps or inefficiencies in our systems and contribute ideas to improve tools, processes and operational workflows. Bring a calm, solutions‑focused approach that helps teams move quickly and stay aligned.

Must Haves

• Exceptional project and operational management skills - able to juggle multiple deadlines, teams, and workflows with clarity and confidence.
• Strong autonomy and problem‑solving ability - you take ownership, act fast, and unblock challenges independently.
• Outstanding communication and organisation - you manage expectations clearly and keep information flowing smoothly across teams and Creators.
• Deep empathy for Creators and freelancers - you understand the realities of creative work and know how to support people doing it.
• A calm, steady approach under pressure - you stay composed, structured and supportive even when the pace is high.

Nice to have

• Experience recognising and attracting creative talent (UGC Creators, influencers, videographers, editors).
• Previous experience delivering digital marketing or creator‑led campaigns (agency or in‑house).
• Experience with tools like Intercom, Airtable, or other workflow/CRM platforms.
• A social‑native mindset, passion for digital culture, social media trends and emerging creators.

Compensation & Package

Competitive base salary

Share Options

Private Healthcare

Life Assurance

Flexible working through our 'virtual‑first' hybrid approach

25 days vacation plus Bank Holidays

Annual Volunteer Day

♥️ Vidsy's growing well being offering & EAP

Enhanced parental leave policies

Your carbon footprint offset via our Ecologi partnership

Who You’ll Report To

You’ll report to Yoko Hargreaves, a Vidsy veteran who joined the team in 2021. Yoko has helped grow our global Creator Community to over 40,000 Creators and supported delivery of more than 3,000 projects. She has pioneered innovative approaches to community‑led production (including running a 12‑Creator shoot on a French beach!) and brings deep expertise in both operations and creator development.

The Interview Process

30 minutes – Intro call with our Talent Team

60 minutes – Video interview with Yoko to discuss the role and your experience

90 minutes – Final panel interview + short task presentation, plus a conversation around our Vidsy Values (Raise the Bar, Learn Everyday, Unleash Creativity & Be Brave)

Hybrid 'Virtual‑First' Work Setup

Vidsy embraces a hybrid ‘virtual‑first’ approach across all our hubs. We require all new team members to be based locally to their regional hub from day one, but offer the flexibility to access office space as needed, or whenever it best supports your productivity and collaboration. The balance between in‑office and remote work will vary depending on your team, role, and personal preferences.

Diversity at Vidsy

We’re committed to building a representative, inclusive, and super‑friendly team because diverse experiences, perspectives, and backgrounds lead to better workplaces and better products. At Vidsy, we welcome everyone and do not discriminate based on race, colour, religion, gender, national origin, age, sexual orientation, marital status, disability, or any other protected characteristic.