Community Hub Admin Clerk (BANK) | Bedfordshire Hospitals NHS Foundation Trust

Bedfordshire Hospitals NHS Foundation Trust; England; On-site; GBP 20,000 - 25,000; Full time

Job summary

A regional healthcare provider is looking for an Administrative Support role within the Maternity Community Hubs. You will contribute to efficient clerical duties, manage patient data accurately, and assist Community Midwives. Essential skills include effective communication and computer proficiency. The position demands teamwork and the ability to work under pressure. The Trust offers high-quality training and values diversity in recruitment.

Benefits

Access to training and development programs

Supportive working environment

Commitment to equality and diversity

Qualifications

• Ability to register patients accurately.
• Excellent telephone manner for clear communication.
• Willingness to support Community Midwives.

Responsibilities

• Meet and greet patients at the Community Hub.
• Register patients onto IPM/CMIS system ensuring data is accurate.
• Liaise with Community Midwives for data quality.

Skills

Computer skills

Effective communication

Ability to work under pressure

Tools

IPM

CMIS

ICE

Mediviewer

Job description

Overview

To provide prompt and professional administrative support to the Maternity Community Hubs, in line with office procedures, contributing to the overall efficient and effective clerical duties supporting the Community Midwifery Hubs. To provide an essential support service to the efficient running of the Community Hub. The post holder must have the ability to work as part of a team as well as being able to work on own initiative. The post holder must have computer skills, be able to communicate effectively and work well under pressure. The highest standard of data quality input is required at all times. To liaise with and offer support to the Community Midwives, Midwifery Leads, to ensure all tasks are carried out in a prompt and efficient manner, within the given timeframe, with patient care at the forefront. A willingness to support Community Midwives within the Department is essential as there will be the need to support different areas within the Community Hub during busy periods, as and when required.

Community Hub locations

Locations where this role will be based at:

• Stotfold Children\'s Centre - Rook Tree Lane, Stotfold, Hitchin SG5 4DL
• Queens Park Family Hub - Marlborough Road, Bedford MK40 4LE
• Pine Cones Family Hub - Slade Walk, Bedford MK41 7SA

The post holder will be expected to travel to / be based at one or more of the Community Hub locations.

Responsibilities

• Meet and greet patients
• Register patients onto IPM/CMIS system ensuring all data is accurate at all times.
• Liaise with Community Midwives, Midwives and other agencies to maintain data quality of referrals entered onto IPM.
• Book new appointments in accordance with Community Midwifes decision. This may include contacting patients by telephone if short notice booking or rescheduling.
• Book follow up appointments from clinic, as per gestational/clinical need.
• Deal with patient queries in regards to new and follow up appointments.
• Working in a team where there will be little or no supervision at times.
• To operate multiple computer systems, for example, CMIS, ICE, iPM and Mediviewer.
• Inputting patient details and accurate medical information onto the systems.
• Updating patient details on all systems as and when required.
• Answer telephone calls and take messages to give to Midwives
• To cross cover sickness and annual leave in neighbouring Community Hubs when required.
• Be responsive and helpful at all times to support the smooth running of the service.
• Have an excellent telephone manner to ensure clear and concise information is exchanged to patients and staff.
• To undertake any additional ad hoc duties as required.

Bedfordshire Hospitals NHS Foundation Trust provides hospital services to a growing population of around 700,000 people living across Bedfordshire and the surrounding areas across two busy hospital sites in Bedford and Luton. Both hospital sites offer key services such as A&E, Obstetrics-led Maternity and Paediatrics. You will be joining a friendly, high performing Trust committed to ensuring the health and wellbeing of staff. As one of the largest NHS Trusts in our region you will have access to a programme of high quality training and development to help you grow your career. The Trust continues to be committed to delivering the best patient care using the best clinical knowledge and technology available.

We not only recruit based on qualifications and experience - we recruit individuals who demonstrate the behaviours which underpin our Trusts core values. We achieve this by using values based recruitment. We are dedicated to making our recruitment practices as inclusive as possible for everyone, we are committed to promoting equality and diversity, and creating a culture that values differences.

Please note that vacancies may close prior to the advertised closing date when sufficient number of applications have been received. All new staff will be subject to a probationary period covering first 6 months in post. Travel between hospital sites may be required. Please review all documents attached to ensure you familiarize yourself with all requirements of the job.

For more information please see the Job description & Personal Specification attached to this job advert.

This advert closes on Thursday 9 Oct 2025