Community Housing & Neighbourhood Manager – Ipswich

Orbit Group; Bramford; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading housing group in the UK is seeking a Neighbourhood Manager to oversee community relations and maintain high service standards. The role involves managing relationships with local authorities, addressing customer complaints, and ensuring safety and satisfaction. Candidates should possess a strong background in housing management, problem-solving abilities, and a commitment to safeguarding vulnerable individuals. This position offers opportunities for professional development and a flexible work environment.

Benefits

Flexible working opportunities

Training programmes

Development journeys for leadership skills

Qualifications

• Strong background in housing and tenancy management with knowledge of housing legislation.
• Commitment to safeguarding vulnerable individuals.
• Full UK driving licence and flexible to travel.
• Ability to work independently and collaboratively.

Responsibilities

• Manage relationships with Local Authorities and Housing Association partners.
• Serve as main contact for customers regarding ASB complaints.
• Ensure high-quality customer experience focusing on safety and satisfaction.

Skills

Housing and tenancy management knowledge

Problem-solving skills

Conflict resolution skills

Empathetic approach

Customer service focus

Time management skills

Education

Diploma in Housing

Job description

A leading housing group in the UK is seeking a Neighbourhood Manager to oversee community relations and maintain high service standards. The role involves managing relationships with local authorities, addressing customer complaints, and ensuring safety and satisfaction. Candidates should possess a strong background in housing management, problem-solving abilities, and a commitment to safeguarding vulnerable individuals. This position offers opportunities for professional development and a flexible work environment.