Community Housing Assistant

Home Group; Whitehaven; Hybrid; GBP 40,000 - 60,000; Full time

Job summary

A leading housing organization in Whitehaven is seeking a Community Housing Assistant to engage with the community, support housing managers, and manage various administrative tasks. The ideal candidate will have a passion for customer service and a proactive attitude. Benefits include 34 days of leave, flexible working hours, and reimbursements for mileage. This hybrid role offers a chance to make a real difference in local neighborhoods.

Benefits

34 days leave

Paid time off for volunteering

Matching pension contributions

Health cash plan benefits

Supermarket discounts

Qualifications

• A positive attitude and passion for customer service.
• Ability to liaise with local authorities and contractors.
• Understanding of housing management and housing law is helpful.

Responsibilities

• Engage with the community and support housing managers.
• Manage void processes and conduct estate inspections.
• Administer records and liaise for payments and works.

Skills

Customer service

Proactivity

Organizational skills

Collaboration

Job description

Job Description - Community Housing Assistant (251907)

Pay £12.60 per hour, (Salary £24,638 per annum), plus great benefits including Health Cash Plan

Permanent, Full Time (37.5 hpw)

Whitehaven, Cumbria

We can’t offer a CoS for this role

Home, a place where you belong

This is a great job opportunity for a Community Housing Assistant to join Home Groups awesome housing team in Whitehaven, Cumbria. As our Community Housing Assistant (CHA) you’re the face‑to‑face customer support to our communities. If you like variety, meeting and supporting customers, and want to develop a career in housing, then this is the perfect job for you!

What’s in it for you?

34 days leave, pro‑rated (including bank holidays and a “me day”)

Paid time off for volunteering

MatchingPension contributions (up to 7%, with life assurance of 3x Basic Salary)

Save up to £1140 yearly with our health cash plan, covering dental, optical, and therapies

Career path with development and an excellent training package

Excellent benefits and rewards including supermarket discounts and travel expenses

What you’ll do

Through visibility, customer engagement, and proactivity on our estates, you’ll really get to know our communities.

You’ll support our housing managers in looking after their patches and, through this, help us improve our local neighbourhoods.

You’ll support with tasks such as managing our voids processes which includes liaising with local authorities, estate inspections, engaging and meeting with contractors on site.

You’ll carry out and record the routine safety and compliance checks in our buildings and communities.

You’ll also manage the admin updating records, ordering, and arranging payment for works to be done.

This is more than a job, it’s a place where you feel valued. You get great training, support from friendly colleagues and a chance to make a real difference every day. Be part of one of the UK’s top 10 Great Places to Work!

You have

A “can do” positive attitude, you’re proactive and well organised, able to work on your initiative.

A real passion for delivering excellent customer service and a genuine desire to help your customers.

Confidence working collaboratively with colleagues in other parts of the business and external partners

An understanding of housing management, housing law and universal credit would be ideal, but they’re not deal breakers!

The ability to use technology to navigate our systems and update customer records

This is a hybrid role focused on being visible in the community, so most of your time will be spent with customers, but of course there is time for breaks and team catch ups in the office or at home.

Flexible working hours, there may be some flexibility to adapt your working hours, do let us know about this when you meet us at the interview

To get from A to B, you’ll need a valid driving licence and a vehicle insured for business purposes. The great news is that we’ll pay your mileage!

You’ll need a Standard DBS check done and we pay for that.

This is a role where you’ll spend much of your time lone working in our local estates.

For reasonable adjustments email [e-mail]