Community Housing Assistant

Home Group; Newcastle upon Tyne; On-site; GBP 26,000; Full time

Job summary

A community housing organization is looking for a Community Housing Assistant in Newcastle. This role involves direct customer support, managing community relationships, and administrative tasks. The ideal candidate will have a positive attitude, organizational skills, and a commitment to customer service. Flexible working is offered, including occasional evenings, and a driving license is required.

Benefits

34 days leave including bank holidays

Paid volunteering time

Matching pension contributions

Qualifications

• Strong commitment to community support and engagement.
• Experience working collaboratively across teams.
• Willingness to undergo a Standard DBS check.

Responsibilities

• Build strong community connections through engagement.
• Support housing managers in maintaining and improving neighbourhoods.
• Manage voids processes including liaising with authorities.

Skills

Customer service orientation

Organizational skills

Ability to work independently

Job description

Job Description - Community Housing Assistant (251097)

Job Description

Community Housing Assistant - ( 251097 )

Description

Community Housing Assistant

£25,500 per annum

Permanent, Full Time (37.5 hpw)

Newcastle and West Northumberland area

We can't sponsor you due to certificate limits. We review this regularly.

Home, a place where you belong

This is a great job opportunity for a Community Housing Assistant to join Home Groups awesome housing team in Newcastle and West Northumberland area.

You will be the face-to-face customer support to our communities, so if you like variety, meeting and supporting customers, and want to develop a career in housing, then this is the perfect job for you.

What’s in it for you?

34 days leave, (including bank holidays and a “me day”)

Paid time off for volunteering

MatchingPension contributions (up to 7%, with life assurance of 3x Basic Salary)

Save up to £1140 yearly with our health cash plan, covering dental, optical, and therapies

Career path with development and an excellent training package

Excellent benefits and rewards including supermarket discounts and travel expenses

Colleagues really matter to us, that’s why we’re the 10 th Best place in the UK for Wellbeing.

Typical day as our Community Housing Assistant

Build strong community connections through visibility, engagement, and proactive estate work

Support housing managers in caring for patches and improving neighbourhoods

Manage voids processes, including liaising with local authorities, inspections, and contractors

Carry out and record routine safety and compliance checks.

Handle admin tasks such as updating records, ordering, and arranging payments

You’ll go home each day knowing that you have helped change our customers lives for the better, here, working for one of the top ten Great Place to Work in the UK!

Job details

Proactive, well-organised, and able to work independently with a positive, “can do” attitude

Passionate about great customer service, with confidence working collaboratively across teams and with partners

Comfortable using technology to update records; knowledge of housing, law and benefits is a bonus.

Role involves regular lone working in communities, plus 2 days a week with colleagues in the city centre office.

Flexible working with mainly Monday to Friday hours, occasional evenings, and freedom to shape your diary.

A driving licence and vehicle insured for business use is essential (mileage paid).

You’ll also need a Standard DBS check done and we pay for that.

A place where you belong

Great things happen when we can be ourselves at work. We want all our colleagues to be who they truly are here. Our internal diversity networks, peers and allies (Multicultural, LGBTQIA+ and Disability) support us all to be our best. Together we make Home Group a great place to work!

Finally, do let us know if there’s anything we can do, to help you shine in our process by making reasonable adjustments at [e-mail]