Community Engagement Manager

CHARITY PEOPLE; Bristol; Hybrid; GBP 30,000; Full time

Job summary

A leading organisation in the creative sector is seeking a Community Engagement Manager to lead a passionate team and develop innovative engagement strategies. The role emphasizes building a vibrant community and enhancing member experiences. The ideal candidate will have a strong background in community management, excellent interpersonal skills, and a desire to make a real impact. The position offers a salary of £30,000 and a hybrid work model.

Qualifications

• Proven experience in community management or membership engagement.
• Creative, strategic thinker with a passion for building relationships.
• Organised, detail-oriented, and proactive.

Responsibilities

• Lead and inspire a team of 3 membership professionals.
• Drive engagement by listening and acting on feedback.
• Organise exciting regional events that promote the organisation's mission.

Skills

Community management experience

Excellent communication skills

Creative strategic thinking

Conflict resolution

Strong analytical skills

Tools

CRM tools

Social media tools

Job description

Community Engagement Manager

£30,000 / Permanent

Flexible/Hybrid - two days in Office and three from home

Office: 470 Bath Road, Bristol, BS4 3AP

Are you passionate about building communities, inspiring creativity, and making a real difference? We're working with a leading organisation in the creative sector to recruit a dynamic, people-focused Community Engagement Manager.

The Opportunity

As Community Engagement Manager, you'll play a pivotal role in strengthening and expanding a vibrant membership and volunteer community. You'll lead a passionate team, develop innovative engagement strategies, and ensure every member and volunteer feels valued, connected, and inspired.

Key Responsibilities

• Lead and inspire a team of 3 dedicated membership professionals to deliver the optimal member experience
• Be a driver to analyse and refine the member/volunteer experience to improve satisfaction and increase retention
• Build and nurture a thriving community: Develop and deliver creative initiatives that foster a sense of belonging, inclusivity, and support.
• Drive engagement: Listen to members and volunteers, gather feedback, and turn insights into action—making sure everyone's voice is heard.
• Grow the community: Attract new, diverse audiences and help more people discover the benefits of membership.
• Lead and inspire: Manage and develop a talented team dedicated to supporting the community.
• Create compelling content: Share stories, images, and videos that spark conversation and celebrate members' achievements.
• Champion the brand online: Engage with the community across social media, respond to questions, and build lasting relationships.
• Bring people together: Organise exciting regional events that connect members, generate income, and promote the organisation's mission.

About You

• Proven experience in community management or membership engagement
• Excellent communication, writing, and interpersonal skills
• Creative, strategic thinker with a passion for building relationships
• Skilled in conflict resolution, problem-solving, and project management
• Empathetic, patient, and professional in all interactions
• Strong analytical skills and familiarity with CRM tools
• Organised, detail-oriented, and proactive

Desirable:

• Experience with social media tools and analytics
• An interest in the creative arts or photography
• Knowledge of GDPR and data protection best practices

Why Apply?

• Join a respected, forward-thinking organisation with a rich history and an exciting future
• Work with a friendly, supportive team who are passionate about community and creativity
• Make a real impact—helping people connect, learn, and grow

Interview: ASAP (w/c 6th October 2025)

Charity People is a forward thinking, inclusive organisation that actively and deliberately promotes equity, diversity and inclusion. We know organisations thrive when inclusion is at the forefront. We evidence our commitment by matching charity needs with the skills and experience of candidates irrespective of background e.g. age, disability (including hidden disabilities), gender, gender identity or gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, or sexual orientation. We do this because we believe that greater diversity leads to greater results for the charities we work with.