Community & Comms Exec - Hybrid London

Freelancingforgood; Greater London; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

A progressive company is seeking a Community & Comms Executive to enhance customer engagement across social media and promote a positive brand image. Ideal candidates will have strong communication skills, an interest in sustainability, and experience in customer service. You'll be responsible for responding to customer interactions, managing sentiment, and representing the brand authentically in a hybrid work setting in London. Join us in making a difference!

Qualifications

• Excellent communication skills and a knack for engaging with customers online.
• Proven experience managing competing priorities effectively.
• Strong problem-solving abilities and a calm demeanor under pressure.

Responsibilities

• Engage with customers on social media platforms.
• Promote the Wild tone of voice in all communications.
• Efficiently manage customer queries and complaints.
• Encourage community engagement and interaction.
• Monitor customer sentiment and feedback for improvements.
• Represent the Wild brand authentically.
• Support on smaller copy tasks when possible.

Skills

Great communicator

Engagement with social media trends

Organizational skills

Problem-solving

Passion for sustainability

Job description

A progressive company is seeking a Community & Comms Executive to enhance customer engagement across social media and promote a positive brand image. Ideal candidates will have strong communication skills, an interest in sustainability, and experience in customer service. You'll be responsible for responding to customer interactions, managing sentiment, and representing the brand authentically in a hybrid work setting in London. Join us in making a difference!