Community and Moderation Manager

Fanalysis Limited; London; Hybrid; GBP 40,000 - 55,000; Full time

Job summary

A leading sports fan engagement platform in London is seeking a Community & Content Manager to grow and engage its football fan community. You will shape the culture by fostering respectful discussions and managing content moderation. Ideal candidates have experience in community management, a deep understanding of football culture, and the ability to collaborate across teams. This full-time role emphasizes in-office collaboration in Soho.

Qualifications

• Deeply familiar with online football culture and community dynamics.
• Experience growing communities on platforms like Discord or Reddit.
• Organized, proactive, and skilled in cross-functional collaboration.

Responsibilities

• Foster a vibrant community by encouraging participation.
• Develop and enforce community guidelines and moderation protocols.
• Monitor app content for abusive behavior and spam.

Skills

Community management

Content moderation

Engagement strategies

Online football culture knowledge

Tools

Moderation tools

Community management software

Job description

A bit about us

We're building the go-to platform for real football fans-a centralised home where trusted and passionate supporters can share their voices, insights, and emotions. Our mission is to amplify the perspectives of those who live and breathe the game, and to create a space where genuine fan sentiment drives the conversation. This is a really exciting opportunity to join the founding team and be a really important part of driving our success.

About the Role

We're looking for a Community & Content Manager to help us grow, engage, and protect our fan community. You\'ll play a central role in shaping the culture of our platform-celebrating the best of football fandom while keeping the experience safe and respectful. You\'ll be the bridge between our fans and the product, driving interaction, highlighting great content, ensuring the fans\' voice is heard in the business and setting the tone for how fans connect on our platform. At the same time, you\'ll put content moderation processes in place, ensuring harmful or abusive behaviour doesn\'t get a foothold.

Responsibilities

• Foster a vibrant, respectful community by encouraging healthy discussion and user participation
• Develop and enforce community guidelines, moderation protocols and grow the team to deliver this
• Monitor app content daily for spam, abuse, or inappropriate behaviour and moderation decisions when needed
• Highlight top fan posts, comments, and content within the app
• Engage directly with users to build trust and a strong sense of belonging
• Work with the marketing and product team to improve in-app community features and flag potential risks
• Track community health metrics and share insights with the team

About You

• You're deeply familiar with online football culture and know what makes fans tick
• You've run or grown a community-on Discord, Reddit, Twitter/X, or within an app
• You have a calm, fair, and thoughtful approach to moderating online spaces
• You're great at spotting trends, encouraging participation, and recognising standout contributors
• You're organised, proactive, and comfortable working across community, content, marketing and product teams
• Experience with moderation tools, community management software, or trust & safety frameworks is a bonus

This is a full-time role based in London. Our office is in Soho and we believe in the benefits of working together, so ideally you'd be able to join us in the office at least 3 days a week.