Community and Family Navigator

Spurgeons; Trowbridge; On-site; GBP 30,000 - 40,000; Full time

Job summary

A community-focused charitable organization in Trowbridge is seeking a dedicated professional to lead community engagement and support families in accessing vital resources. The ideal candidate will possess a relevant qualification and experience in family support, showcasing exceptional communication and problem-solving skills. This role not only requires managing Family Navigators and volunteers but also involves collecting data to inform service development. Flexibility in travel across West Wiltshire is essential, as well as a commitment to improving outcomes for children and families.

Qualifications

• Experience in family support or community outreach.
• Understanding of safeguarding and child development.
• Capacity for continuous professional development.

Responsibilities

• Lead community engagement and partnerships.
• Support families in accessing resources and services.
• Manage Family Navigators and volunteers.
• Collect and analyze data for service development.

Skills

Communication skills

Problem solving

Building positive relationships

Education

Level 3 or 4 qualification in social work or equivalent

Job description

ABOUT US

At Spurgeons, we're dedicated to giving every child the best start in life. In partnership with Wiltshire Council, we offer early years and family support across the county. Our local teams provide welcoming, inclusive spaces where parents and carers can access support, advice, and activities designed to strengthen families and nurture children’s development. From parenting courses and stay-and-play sessions to advice on childcare, health referrals, and employment opportunities, we wrap around families with practical help at every stage. Whether it’s in‑person or online via our growing Digital Family Hub, everything we do is built on compassion, fairness, and a deep commitment to improving outcomes for children. Join us in Wiltshire and make a real difference to families when it matters most.

ABOUT THE ROLE

• Lead community engagement by building strong partnerships with schools, health services and local organisations to create a sustainable family hub model
• Support families to access resources and services that promote resilience, independence and improved outcomes for children
• Manage and mentor Family Navigators and volunteers, ensuring high quality delivery and continuous improvement
• Drive collaboration with local authorities, voluntary groups and employment services to strengthen community networks
• Collect and analyse data to demonstrate impact and inform future service development
• Champion co-production by involving parents and carers in shaping services and quality assurance processes
• Regularly travel in the West of Wiltshire and occasionally across the county

ABOUT YOU

• Hold a relevant level 3 or 4 qualification in social work, family studies, community development, youth work or equivalent
• Bring experience in family support, community outreach or partnership working with diverse communities
• Skilled in communication, problem solving and building positive relationships with stakeholders and families
• Has experience and understanding of safeguarding, child development and local community resources
• Adaptable, proactive and committed to continuous professional development and learning
• Able to travel regularly across West Wiltshire and occasionally across the county, also work flexibly, including occasional evenings and weekends