Communications Coordinator

Supertemps Limited; Conwy; On-site; GBP 25,000 - 30,000; Full time

Job summary

A local service provider in Wales seeks a Communications Coordinator to support public safety efforts. The role involves producing bilingual digital content, addressing public inquiries, and liaising with partners. Candidates must have strong Welsh language skills and relevant experience. This full-time position involves 12-hour shifts, offering a salary between £25k and £30k, with potential overtime rates.

Qualifications

• Experience in customer service, content creation, and administration.
• Fluent in Welsh language is essential.
• Strong attention to detail and communication skills.

Responsibilities

• Assist in creating engaging bilingual information for digital platforms.
• Respond to public inquiries and complaints via various channels.
• Liaise with departments and partners to streamline communication.

Skills

Customer service experience

Fluent Welsh language skills

Strong written and verbal communication skills

Excellent IT skills

Ability to work independently

Willingness to work outside normal hours

Tools

Microsoft Office systems

Job description

Looking for a role that offers shift patterns to support work-life balance? Join a dynamic team where you’ll make a tangible difference in public safety whilst gaining career development and security of a long term role.

In the Communications Coordinator job, you will be:

• Assisting in the day-to-day delivery and creation of engaging bilingual information on social media and other digital platforms
  
• Utilising communication channels from multiple sources to capture relevant information
  
• Responding to public enquiries and complaints through telephone, email and social media channels
  
• Providing a communication link to the various departments and liaising with internal and external partners including police, control room operators, and management to streamline communication and support incident response
• Providing an efficient administrative, clerical and support service and acting as the first point of contact for the department in both Welsh and English languages
  

To be successful, you will need:

• Previous customer service, content creation and administration experience
  
• Fluent Welsh language skills (essential)
  
• Strong written and verbal communication skills with eye for detail
  
• Excellent IT skills, particularly with Microsoft Office systems
  
• Ability to work independently in high-pressure situations, especially during major events or incidents, will be essential
  
• A willingness to work outside normal working hours
  

What’s on offer:

• This is a position available initially up until March 2026
• Full time working hours on a shift / rota basis of 12-hour shifts 4 days on, 4 days off, working 7am to 7pm which may include working weekends.Occasionally covering shifts between 7pm - 7am
• Office based in Conwy
• A salary IRO of £25k - £30k per annum (determined by working hours and overtime)
• Additional rates are on offer for overtime and unsociable hours

Take the next step in your career and apply today!