Communications Assistant - Highways

Key Talent Solutions; Ipswich; On-site; GBP 40,000 - 60,000; Part time

Job summary

A communications recruitment agency is seeking a part-time Communications Assistant in Ipswich to enhance public and stakeholder communication on a highways maintenance contract. In this role, you will engage with the public, manage enquiries and complaints, and support internal campaigns. Ideal candidates will have public-facing experience and excellent communication skills, with a passion for providing high-quality customer service. This is an opportunity to shape effective communications in a key area of infrastructure service.

Qualifications

• Experience working successfully in a public-facing role.
• Proven ability to manage complaints with empathy and professionalism.
• Understanding of highway maintenance or infrastructure services is desirable.

Responsibilities

• Receive and respond to public enquiries and complaints.
• Support the Communications Manager with projects.
• Monitor customer feedback for service improvement.
• Assist with internal and external communications.
• Support initiatives to improve public perception.

Skills

Public-facing role experience

Empathy in complaints management

Stakeholder engagement

High-quality customer service

Excellent written and verbal communication

Job description

Communications Assistant – Highways

📍 Location: Ipswich, IP1

💷 Rate: £13.45 per hour

⏱ Hours: 20 hours per week (preferably 5 days; 3 days considered)

The Opportunity

We are recruiting for a Communications Assistant to support a long-term highways maintenance and improvement contract based in Suffolk.

This is a part-time role (20 hours per week) and an excellent opportunity to join a newly established contract, playing a key role in shaping how the highways service communicates with the public and key stakeholders.

Working closely with internal teams and external stakeholders, you will help deliver clear, timely and effective communications, supporting positive public engagement and continuous improvement.

The Role

Reporting to the Communications Manager, you will support both proactive and reactive communications across the contract. You will act as a key point of contact for public enquiries and complaints, while also supporting wider communication initiatives.

Key Responsibilities

• Receive, record and respond to enquiries from members of the public and other stakeholders relating to highway activities
• Support the Communications Manager with social value and communication-related projects
• Monitor customer feedback to identify trends and opportunities for service improvement
• Receive, record and respond to complaints in line with the client’s complaints policy
• Provide communication support to operational teams to ensure programmes of work are clearly communicated
• Assist with internal and external communications across the contract
• Support internal campaigns that promote innovation and workforce engagement
• Assist with the delivery and continuous improvement of the Stakeholder Management Plan and Communications Plan
• Support initiatives designed to improve customer service and public perception of the highways service

Requirements

• Experience working successfully in a public-facing role
• Proven ability to manage complaints with empathy, professionalism and a practical approach to resolution
• Strong influencing and stakeholder engagement skills
• Ability to deliver against agreed action plans and improvement programmes
• Understanding of highway maintenance or infrastructure services is desirable

The Right Person for the Role

• Comfortable engaging directly with local councillors, stakeholders and members of the public
• Passionate about delivering high-quality customer service
• Excellent written and verbal communication skills
• Forward-thinking with strong planning and organisational skills
• Creative and proactive, with the ability to generate realistic and sustainable ideas

Interested?

If interested apply now and contact Luke Thompson for more information.