Communications and Resident Involvement Admin Officer

East End Homes; England; Hybrid; GBP 33,000; Full time

Job summary

A community housing organization is seeking a Communications and Resident Involvement Administration Officer to support internal and external communications and coordinate resident involvement activities. This role requires strong organizational and communication skills to engage with diverse residents effectively. Offering a hybrid work model, benefits include 33 days of holiday, a 10% employer pension contribution, and a gym membership. Ideal candidates should be flexible and proactive in attending evening meetings as needed.

Benefits

33 days holiday and Bank Holidays

10% Employer Pension Contribution

Gym Membership

Cash Plan medical scheme

Qualifications

• Ability to manage multiple priorities and plan events with attention to detail.
• Excellent written and verbal communication skills to engage with residents.
• Experience in social media content management and data reporting.
• Commitment to customer care in engaging tenants and leaseholders.
• Willingness to work occasional evenings or weekends for meetings/events.

Responsibilities

• Support administrative functions of communication platforms and corporate events.
• Coordinate administrative tasks for resident meetings and forums.
• Update website and intranet content.
• Assist in organizing resident consultation events.
• Act as first point of contact for resident involvement enquiries.

Skills

Strong Organisational Skills

Excellent written and verbal communication skills

Content & Digital Support

Customer Focus

Flexibility

Job description

JOB DESCRIPTION

Post title : Location :

Term :

Communications and Resident Involvement Administration Officer – Immediate Start required – closing 9th January

London- travel to our local offices – Hybrid 3 days in office

3 month FTC

Grade : Grade 5 - £33000

Responsible to :

Communications and Resident Involvement Lead Officers

Key objectives

• To support the administrative functions of the organisation's internal and external communication platforms and corporate events.
• To provide essential administrative and coordination support for resident involvement structures and resident forums.

Main Responsibilities

Communications

• Website and intranet updates
• General support with communications tasks
• Supporting the organisation of corporate events
• Text and emails messaging
• Maintaining the photographic library
• Keeping the comms schedule up to date
• Sourcing good news stories for the website and socials
• Assisting with the collation of information for PowerPoint presentations / digital noticeboards
• Assisting with keeping noticeboards up to date and arranging distribution of collateral to local offices

Resident Involvement

• Providing administrative coordination for resident meetings (contacting residents, sending out documents, booking rooms, etc.)
• Supporting resident consultation events
• First point of contact for resident Involvement enquiries
• Following up contact from residents interested in joining local boards and forums
• Supporting and promoting resident involvement activities
• Attending and supporting resident meetings (some evening work may be required)
• Gathering action responses from resident meetings from appropriate officers
• Supporting resident consultation events
• General RI support

Experience and Skills

Essential

• Strong Organisational Skills : The ability to manage multiple priorities and plan events with attention to detail is essential.
• Communication Skills : Excellent written and verbal communication skills to build rapport with diverse residents and stakeholders.
• Content & Digital Support : Assisting with posting and updating content on websites / social media, compiling data reports (web analytics, media coverage), managing image libraries, and proofreading.
• Customer Focus : A genuine commitment to customer care and an enthusiastic approach to engaging with tenants and leaseholders.
• Flexibility : A proactive attitude and a willingness to work occasional evenings or weekends to support meetings and events.

Desirable

• Basic graphic design / video editing skills
• Minute taking

Benefits

33 days holiday and Bank Holidays

10% Employer Pension Contribution

Gym Membership

Cash Plan medical scheme