Communication Lead

Mitie Cleaning & Hygiene Services; England; On-site; GBP 80,000 - 100,000; Full time

Job summary

A leading cleaning and hygiene service provider is looking for a creative Communications Lead to enhance internal and external communications. The role involves developing communication plans, collaborating with various teams, and managing engaging communications across multiple sites. Ideal candidates should possess excellent communication skills and experience in managing complex campaigns. This position offers a competitive benefits package and promotes a collaborative work environment.

Benefits

Virtual GP

Flexible holiday

Dental insurance

Cycle-to-work scheme

Enhanced pension contributions

Share plan

Recognition through Mitie Stars

Qualifications

• Experience in a multi-site communication role, preferably in Facilities Management.
• A creative and strategic communicator.
• Excellent written and verbal communication skills.
• Strong ability to communicate technical or safety-critical information.
• Knowledge of design software like Canva and Adobe InDesign is desirable.

Responsibilities

• Manage communications and align messaging across operational areas.
• Work with various teams to ensure strategy and brand alignment.
• Create case studies showcasing best practices.
• Develop and manage a communication plan.
• Coordinate events and targeted communications support.

Skills

Multi-site communication

Creative and strategic communication

Team player

Excellent written and verbal communication skills

Experience in communication campaigns

Ability to communicate technical information

Knowledge of Canva

Knowledge of Adobe InDesign

Microsoft Word

Microsoft Excel

Microsoft PowerPoint

Attention to detail

Calm under pressure

High levels of integrity

Job description

Position

Communications Lead

Location

NATS - Fareham - Whiteley

Working Hours

Monday to Friday, 8am - 5pm

About the Role

Mitie is looking for a creative and motivated individual to join our team as a Communications Lead. In this role you will work closely with key external stakeholders, develop and deliver communication plans that drive transformational change and generate exceptional Net Promoter Scores. You will collaborate with NATs and Mitie colleagues to drive employee engagement, reporting into the Accounts Operational Services Manager.

Main Duties

• Manage an engaging communications blueprint that supports the Account to embed structured and compelling communication plans across all operational areas.
• Work with Group Communications, Group Marketing and HR to ensure alignment of strategy, messages and brand to deliver robust communication plans.
• Create case studies and stories that showcase best practice and success for sharing with Client, Contract and Group.
• Work with key internal stakeholders across the senior leadership and operational teams for the Account to understand key communication challenges, including how we most effectively communicate with central, operational and front line teams.
• Develop a communication plan aimed at informing and engaging audiences, driving positive safety behaviours, and promoting consistent, clear FM messages.
• Lead communications relating to planned maintenance and capital works, service disruptions and changes, health & safety matters and building closures, access changes, and facilities availability.
• Create an annual Communication Plan with clear targets and timelines, aligned to business objectives.
• Develop collateral with the design team to enhance and transform how we engage with Mitie Team Members at all levels of the organisation internally and into our client organisation.
• Work closely with the client charity panel and key stakeholders to support targeted communications output on fundraising initiatives, design marketing material, capture content and support social value opportunities.
• Design, manage and coordinate events on the account aligned to the Communications Plan to drive enlightenment and engagement.

What We Are Looking For

• Experience in a multi‑site communication role, preferably within Facilities Management, estates, operations, or a similarly complex environment.
• A creative and strategic communicator.
• A team player with the ability to work independently.
• Excellent written and verbal communication skills.
• Experience leading and managing communication campaigns.
• Strong ability to communicate technical or safety‑critical information clearly and calmly.
• Knowledge of Canva, Adobe InDesign, and other creative software packages is highly desirable.
• Experience using Microsoft Word, Excel and PowerPoint.
• Strong attention to detail without losing sight of the bigger picture.
• Calm and credible under pressure.
• High levels of integrity and professionalism.

Why Join Mitie

Our market‑leading offering provides flexible lifestyle benefits, including a virtual GP, salary finance scheme, flexible holiday, dental and critical illness insurance, discounts across retailers, a cycle‑to‑work scheme, enhanced pension contributions, a share plan, and recognition through Mitie Stars.

We are committed to inclusive recruitment. If you require reasonable adjustments during the application, please contact Jessica Mercel ([e-mail]).

To apply, Apply Now.