Communication & Engagement Manager

Serco Group Plc; Warrington; On-site; GBP 40,000 - 55,000; Full time

Job summary

A leading service provider in the UK is looking for a Communications and Engagement Manager to lead internal and external communication strategies in their Electronic Monitoring Services team. The ideal candidate will have experience in communications, a flair for storytelling, and the ability to engage stakeholders. This role offers competitive benefits and opportunities for professional development.

Benefits

Up to 25 days holiday

Up to 6% contributory pension scheme

Wide range of training opportunities

24/7 Employee Assistance Programme

Discounts with retailers

Paid volunteering day each year

Qualifications

• Demonstrable experience in communications or change communications.
• Strong understanding of internal and external communication techniques.
• Experience managing multiple projects in complex organisations.

Responsibilities

• Develop and deliver communications strategies for EMS.
• Build relationships with internal and external stakeholders.
• Create content that drives engagement with employees and the public.

Skills

Content writing

Internal communication

Stakeholder management

Project management

Verbal communication

Job description

Overview

Serco has been awarded a major contract by the Ministry of Justice (MoJ) to deliver Electronic Monitoring Services across England, Scotland, and Wales. This initiative supports offender monitoring and aims to enhance public safety by integrating a data-driven, technology-led approach. The services include managing the installation, removal, and monitoring of electronic devices.

As a Communications and Engagement Manager in our Electronic Monitoring Services (EMS) team, you will lead the development and delivery of internal and external communications strategies that truly make a difference. From shaping compelling stories to engaging key stakeholders, your work will strengthen our culture, support change, and drive engagement across the contract.

Responsibilities

• Develop and deliver internal and external communications strategies that support the EMS contract's transformation journey
• Build strong relationships with internal and external stakeholders, acting as a trusted advisor and communications expert
• Create compelling content that makes complex ideas easy to understand and drives engagement with employees, service users, and the public
• Collaborate with workstream leads to ensure messaging aligns with HR and business change plans
• Track and measure the effectiveness of communications using a variety of tools such as feedback forums, pulse surveys, and analytics
• Support the planning and delivery of internal events and engagement initiatives
• Success will be measured by feedback received from key stakeholders as per Collaboration agreement and Achievement of relevant defined contract performance standards & collaboration activities

Qualifications

• Demonstrable experience in communications, content writing, or change communications
• A strong understanding of internal and external communication techniques, with the ability to influence behaviour and support cultural change
• Experience managing multiple projects and working with a wide range of stakeholders in complex organisations
• Excellent written and verbal communication skills, with a flair for storytelling and design
• Proven ability to manage sensitive information, evaluate communication strategies, and deliver practical solutions under pressure

Grow and Development

Discover all you need to keep growing. Here you'll be part of a highly supportive culture with leaders you can count on to help you achieve your goals. From mentoring and training to our focus on internal progression, we offer clear development opportunities and the support and tools to help you seize them. Disability Confident

Disability Confident

About Disability Confident: A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to .

Because this is a place for you

Our people are integral to everything we do. That\'s why our benefits are designed to put you first:

• Holidays: Up to 25 days plus bank holidays
• Pension: Up to 6% contributory pension scheme
• Training and development: A wide range of learning opportunities with over 1,100 internal courses available, funding for qualifications and apprenticeships, mentoring opportunities, and a focus on internal progression
• Health and wellbeing: 24/7 Employee Assistance Programme, Bupa Anytime HealthLine, wellbeing app, Simplyhealth cash plans to claim back money towards healthcare costs, 30% off at Serco-managed leisure centres
• Discounts: Save across around 1,000 retailers, from food and clothing to days out, entertainment and travel
• Employee networks: Dedicated networks where colleagues can come together to find support, share challenges, discuss ideas, network and be part of a community
• Charity: Support a charity or organisation with a paid volunteering day each year. You can also choose to donate to your favourite charity tax-free, through our Payroll Giving Scheme