Commissioning Relationship Manager

Eden Futures; Newark on Trent; On-site; GBP 60,000 - 80,000; Full time

Job summary

A social care service provider in Newark on Trent is seeking a Commissioner Relationship Manager to act as the first point of contact for referral inquiries related to their services. This role involves coordinating with operational colleagues, managing void properties, and promoting services through various marketing efforts. Candidates should have experience in social care, excellent communication skills, and the ability to work efficiently under pressure. The organization prides itself on delivering high-quality support to people with diverse needs.

Benefits

Professional development opportunities

Supportive team environment

Qualifications

• Experience working with Learning Disabilities, Autism or Mental Health Needs is advantageous.
• Ability to manage multiple workflows effectively under pressure.
• Experience in driving revenue through sales and marketing activities.

Responsibilities

• Act as the first point of contact for referral inquiries.
• Coordinate with operational colleagues and manage regional void properties.
• Promote void services through marketing activities and maintain brochures.

Skills

Experience in Social Care

Relationship building

Good Microsoft Office skills

Excellent Communication skills

Organizational skills

Tools

CRM systems (Zoho/Salesforce)

Job description

Job Introduction

We are Eden Futures, and we deliver exceptional support services for people aged 18 and over who have learning disabilities, autism, mental ill health and associated complex needs.

The Commissioner Relationship Manager sits within the Service Development Team and is primarily responsible as the first point of contact for all referral enquiries received in relation to existing services. The focus of the role is to manage the smooth facilitation of referrals, coordinating with wider operational colleagues to manage their void properties within their allocated region.

Successful candidates will be required to have a Enhanced DBS check prior to commencing employment.

Main Responsibility

• To be the first point of contact for all commissioner, social worker and family referral enquiries that are received through Head Office, Website Enquiries and respond to these coordinating with Operational Colleagues. This will include ad-hoc enquiries for further information on current voids, indicative costs, and the type of services that we provide.
• Supporting Operational Colleagues in the promotion of their void services through marketing activities such as Open Days, Void Notifications, Phone Calls, Conferences and Face to Face Meetings. You will also be responsible for keeping your service brochures up to date.
• To develop a clear understanding of all the voids in your region through visiting the services directly and completing void action plans with Operational Colleagues for their services.
• Working with the Eden Futures Bid Manager to complete mini tenders specific to your region and where they would be suitable for your voids. You may be required to assist on other regions on an ad-hoc basis.
• To develop key Stakeholder relationships through regular contact (Email / Phone / Face to Face) and to maintain these to generate referrals for the existing voids in your region.
• To keep all regional trackers up to date, through minute taking on weekly void calls, the monitoring of internal email inboxes and conversations with Area Managers.
• Support Operational Colleagues on the referral process, including liaising with housing colleagues, finance colleagues and the wider business.
• Support the Service Development Team and the Service Development Director with other activities as required.

The Ideal Candidate

• Experience of working in Social Care in services for those with Learning Disabilities, Autism or Mental Health Needs would be advantageous.
• Experience of managing multiple workflows and driving these forwards alongside colleagues.
• Experience driving revenue in a business through sales, relationship building and marketing activities.
• Good Microsoft Office skills and experience utilising CRM systems (Zoho / Salesforce etc.)
• Excellent Communication and organizational skills.
• The ability to work to tight timescales and work effectively under pressure.

About the Company

Eden Futures is about enabling people to live fulfilling lives in whatever circumstances people choose. We support people to be as independent as possible to achieve what they want to with their lives.

Our overall aim as an organisation is to provide a high-quality service that empowers Service Users to lead normal lives, and to be the provider of choice.

We are proud to have the Advanced (Gold) Investors in People (IIP) standard, which put us in the top 2% of organisations internationally that are part of IIP!