Commis Waiter - Saison Restaurant

RAFFLES; Greater London; On-site; GBP 10,000 - 40,000; Full time

Job summary

A prestigious hotel in Greater London is seeking a Commis Waiter to assist chefs during service. The role includes supporting dining room operations, serving food, and ensuring high service standards. Ideal candidates will possess strong communication skills in English and a commitment to providing excellent service. This position offers a competitive salary, holidays, and various employee benefits, including professional development opportunities in a luxury environment.

Benefits

Competitive salary

28 days holiday plus extra for service

Life Assurance

Enhanced sick pay

Free dry cleaning for uniform

Employee benefit card with discounts

Learning and development programmes

Fun events for employees

Qualifications

• Strong verbal and written English communication.
• Experience in delivering excellent customer service.
• Ability to multitask while maintaining professionalism.

Responsibilities

• Support chefs with food serving and table service.
• Deliver food orders efficiently and accurately.
• Assist with table setting and cleaning.
• Communicate customer feedback to staff.
• Monitor safety and hygiene standards.

Skills

Clear communication in English

Enthusiasm for service

Attention to detail

Flexibility

Time management

Ability to work under pressure

Job description

Job Description

Scope Of Position

The Commis Waiter will be working alongside chef de ranges on the floor supporting them during service with food pick up, table service, clearing tables, station refills, drink service. The Commis Waiter will also be responsible for polishing and maintenance of glass wear and crockery, maintain a neat and tidy back of house and working closely with the back of house team to make sure that there are always clean plates and flatware for each table. Along with supporting the barista and hosts when required.

Responsibilities

Operation

• Knowledge of menu and all products served within Mauro Colagreco Restaurants.
• Deliver food orders from the kitchen to customers’ tables rapidly and accurately with an explanation of each dish for the guest.
• Act as the contact point between Front of the House and Back of the House staff.
• Assist the wait staff with table setting by fetching and placing appropriate tableware, eating utensils and napkins.
• Explain the dishes to the guest with a knowledgeable and in a professional manor.
• Check in with customers and take additional orders or refill water, as needed and requested by senior colleagues.
• Is responsible for serving food orders and removing used dishes and utensils.
• Ensure food is served in accordance with safety standards.
• Inform restaurant staff about customers’ feedback or requests.
• Commit to best possible sustainable practices daily in terms of waste management and purchasing.
• Additional responsibilities in absence of line manager or senior employee.
• Performs other duties as required or assigned including working in a different department or restaurant, than usually assigned.

Health and Safety

• Ensure that all potential and real hazards are reported immediately and rectified.
• Be fully conversant with all departmental Fire, Emergency and Bomb procedures.
• Ensure the safety of the persons and the property of all within the premises, by strict adherence to existing laws, statutes and applicable ordinances, and by anticipating possible and probable hazards and conditions and either correcting them or pre-planning a defence against them.
• Stimulate and encourage a general awareness of Health and Safety in relation to all tasks and activities undertaken in the department.

Qualifications

Essential

• Ability to communicate clearly and efficiently in English, both verbal and written.
• Enthusiasm and commitment to delivering and offering the best service and experiences possible in any situation.
• Proven track record of surprising and delighting guests.
• To be detail oriented and to work within a team.
• Flexibility to respond to a range of different work situation.
• Works well within a team environment.
• A proven track record and ability to provide high levels of service under pressure.
• Strong time management skills with the ability to multi-task while maintaining an immaculate and professional appearance.

Desirable

• Previous experience within a luxury hotel environment working with LQA, Forbes 5* or equivalent standards.

Additional Information

Why join our Raffles team?

Not only will you be joining one of the worlds best hotels you will also receive great benefits including :

• You will be offered a competitive salary
• 28 days holiday including bank holidays plus a day extra for every year of your service up to 5 years
• Length of service awards for every year of service
• We offer Life Assurance to all our colleagues
• Enhanced sick pay
• Enhanced maternity, paternity and adoption pay
• Free dry cleaning for uniform and an allowance for personal items
• Season ticket loans and cycle to work scheme
• Colleague gifting to celebrate special occasions
• Paid days off to move house or give back time to a charity of your choice*
• Internal learning and development programmes tailored to you
• Fun-filled events, whether that’s a pub quiz, team run or festive party.
• Employee benefit card offering discounted rates of up to 30% at Accor worldwide
• Worldwide development opportunities across Accor’s extensive brand portfolio

What are the Raffles Values?

• Be You: Be creative, innovative, and enthusiastic, showing your personality and flair.
• Be Kind: Demonstrates humility and generosity through emotional connection with colleagues and guests.
• Be Happy: Consistently uplifting colleagues and guests through a joyful connection and positive personality.
• Be Confident: Openly shares knowledge and skills with other colleagues to achieve excellence.
• Have Your Purpose: Demonstrating care and responsibility within your role, to make a tangible impact on the business.