Commercial Sales Support Specialist

Glen Callum Associates; Wordsley; On-site; GBP 27,000 - 32,000; Full time

Job summary

A long-established industrial distributor in Wordsley seeks a Commercial Sales Support Specialist to process orders and support customer communication. The ideal candidate will have strong Excel skills and the confidence to engage with clients and solve problems. Responsibilities include managing customer orders, liaising with third-party logistics, and maintaining stock control. This role offers a supportive environment with opportunities for career development, along with a salary of £27-32k and benefits like generous holidays and pension.

Benefits

Generous holidays

Pension

Free parking

Christmas shutdown

Training

Qualifications

• Strong proficiency in Excel, including formulas.
• Ability to calculate prices, margins, percentages.
• Comfortable asking questions to understand customer needs.

Responsibilities

• Process customer orders and raise invoices.
• Calculate sales prices and discuss them with customers.
• Liaise with third-party warehouses for deliveries.
• Manage stock control and update CRM records.
• Make proactive customer calls.

Skills

Detail-oriented organization

Strong communication skills

Excel proficiency

Problem-solving ability

B2B sales experience

Education

Minimum GCSE in Maths and English

A-level or higher education preferred

Job description

Commercial Sales Support Specialist

Location : Wordsley (Easily accessible from Stourbridge, Kingswinford, Brierley Hill, Dudley, Halesowen, Quinton, Wombourne, Kinver, Kidderminster, Wolverhampton, Bromsgrove)

Salary : £27-32k Dependent upon experience + generous holidays + pension + free parking + Christmas shutdown + training + Monday to Friday working

Are you the person who spots the details others miss, enjoys finding solutions, and isn’t afraid to pick up the phone to get things moving?

We’re looking for an inquisitive, numbers-savvy Sales Support Specialist / Commercial Administrator who’s as confident with Excel formulas as they are with customer conversations.

This is not just about processing orders – it’s about connecting with customers, asking the right questions, solving problems, and keeping everything running smoothly behind the scenes in a fast-paced sales environment. You’ll be joining a long-established and steadily growing industrial distributor supplying the manufacturing sector, where your input will have a real impact on the team’s success.

What we’re looking for :

• A detail-focused organiser with an inquisitive mind who enjoys problem-solving and finding practical solutions.
• Comfortable asking the right questions to understand customer needs, resolve issues, and improve processes.
• Comfortable working with numbers — able to calculate prices, margins, percentages, and work in different currencies and units.
• Minimum GCSE (or equivalent) in Maths and English, grades A–C / 9–6; A-level or higher education preferred.
• Confident with Excel , including formulas and data manipulation.
• A strong communicator who’s comfortable making outbound calls to customers and building positive relationships.
• Experience in a B2B sales office , ideally with product-based or manufacturing-related businesses.

Day-to-day responsibilities of Commercial Sales Support Specialist :

• Processing customer orders, raising invoices, and arranging global product deliveries.
• Calculating sales prices and discussing them with customers.
• Liaising with third-party warehouses and transport companies to ensure smooth, on-time deliveries.
• Managing stock control, raising purchase orders, and updating CRM records.
• Making proactive customer calls and handling incoming enquiries.
• Asking questions and investigating to ensure accurate information, smooth processes, and excellent customer service.
• Supporting the Managing Director and team with administrative and sales activities to drive the business forward.

Why join us?

You’ll be working in a supportive and collaborative environment, where curiosity is encouraged and initiative is valued. No two days are the same, and you’ll have the opportunity to expand your skills and develop your career as part of a growing company investing in its future.

If you have strong Excel skills, a head for numbers, an inquisitive nature, and the confidence to pick up the phone to customers, we’d love to hear from you.