Commercial Sales Support Manager

Kion Group; Basingstoke; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading logistics company in Basingstoke seeks a Sales Support Manager to coordinate sales activities and support the sales team. Responsibilities include managing sales reports, ensuring order completeness, and acting as a CRM Key User. Strong communication, organizational skills, and proficiency in IT tools like SAP are essential. This role is key to ensuring successful end customer delivery and internal processes.

Qualifications

• Strong communication and organizational skills are essential.
• Proficiency in Microsoft Office Suite, SAP, and CRM is required.
• Knowledge of sales performance indicators and lead-to-order processes is beneficial.

Responsibilities

• Collate and manage sales reports, supporting the sales process.
• Ensure order packs are complete for submission.
• Act as CRM Key User, managing data and training new staff.

Skills

Strong communication skills

Organizational skills

IT skills including Microsoft Office Suite, SAP, and CRM

Ability to build relationships and networks

Self-starter and team player

Job description

The Sales Support Manager reports to the Sales Director and is an integral part of the Regional Sales Team, supporting and coordinating activity across the sales process. Acting as a liaison between different functions, including being the regional contact for the workshop and National Sales Administration team, ensuring the smooth running of the internal sales process as well as end customer delivery.

We offer:

Building, collating, and managing sales reports both internal and external.

Supporting the sales team to ensure order packs are completed correctly by the salesperson, ready for submission to the National Sales Administration team.

Responsibility as CRM (K1SS) Key User, including managing master data, training new starters, and supporting the sales team.

Supporting the Regional Sales Director with the management and checking of the respective sales team incentive schemes.

Managing and supporting lead generation activities, such as sales campaigns, marketing materials, and blitz days.

Supporting the sales team with customer presentations and tender pack submissions.

Supporting the Regional Renewal meeting by capturing actions and next steps.

Supporting weekly sales forecast preparation and submission.

Monitoring static stock levels to ensure all orders have trucks correctly allocated.

Supporting the Regional Sales Directors with checking customer P&Ls, ensuring accuracy, and liaising with Head Office.

Handling ad hoc sales information requests, including budget and forecast preparation.

Tasks and Qualifications:

Ability to build relationships and networks.

Self-starter and team player.

Strong communication skills.

Organizational skills.

IT skills including Microsoft Office Suite, SAP, and CRM.

Basic product knowledge.

Advanced knowledge of the lead-to-order-to-delivery process.

Knowledge of sales performance indicators, including forecast methodology.