Commercial Director:

Cherry Professional; East Midlands; On-site; GBP 100,000 - 120,000; Full time

Job summary

A professional services disruptor brand in Derby is seeking an experienced Commercial Director to lead customer engagement and marketing strategies. This pivotal role involves driving growth, developing innovative customer strategies, and collaborating across functions. The ideal candidate should have proven experience in sales, management, and excellent leadership skills. A salary of £100,000–£120,000 plus benefits is offered for this exciting opportunity.

Benefits

Car allowance

Bonus

Potential LTIP or share scheme

Opportunity for career growth

Qualifications

• Proven experience in developing customer engagement and marketing strategies.
• Strong background in sales and marketing with a record of driving growth.
• Experience in building lifetime client value through customer strategies.
• Strong leadership skills to inspire a team.
• Excellent communication and stakeholder management abilities.

Responsibilities

• Develop and lead B2B and B2C customer strategies.
• Conduct market research to unlock new opportunities.
• Champion marketing efforts to attract new customers.
• Create welcoming environments that enhance customer experience.
• Deliver exceptional customer journeys to build long-term relationships.
• Lead and inspire the customer services team.
• Establish metrics to monitor performance for CEO and Board.
• Collaborate across functions to foster company culture.
• Secure and nurture lasting partnerships.

Skills

Customer engagement strategies

Sales and marketing

Leadership skills

Analytical and critical thinking

Communication and stakeholder management

Customer experience enhancement

Job description

Commercial Director | Derby | £100,000 – £120,000 + Car Allowance + Bonus + Benefits (potential LTIP)

Cherry Professional are delighted to be partnering exclusively with a rapidly growing disruptor brand in the professional services space. Our client is passionate about making a real difference in the lives of their customers. More than just another company, they are a trusted advisor that values connection, innovation, and a relentless pursuit of excellence.

They are seeking an experienced and entrepreneurial Commercial Director to join the senior leadership team. Sitting at the top table, you will play a pivotal role in delivering their ambitious growth plans – driving marketing to new heights, shaping customer strategies, and identifying innovative commercial opportunities and partnerships.

Key Responsibilities

• Customer Strategy: Develop and lead both B2B and B2C customer strategies, fully aligned with the business mission and goals.
• Market Expansion: Conduct in-depth market research and craft business plans to unlock new opportunities – through acquisitions, partnerships, or expansion into new locations.
• Marketing Leadership: Champion the brand, elevating marketing efforts to attract new customers and build life-long connections with existing ones.
• Property Strategy: Shape location strategy, creating welcoming physical environments that enhance customer experience and drive growth.
• Customer Experience & Retention: Deliver best-in-class customer journeys, always striving to exceed expectations and crafting strategies that build long-term relationships and demonstrable lifetime client value.
• Team Development: Lead and inspire a passionate customer services team, fostering growth and success.
• Performance Tracking: Establish metrics and systems to monitor progress, reporting closely to the CEO and Board.
• Business Partnering: Collaborate across functions to embed unity and shared purpose, always modelling the company culture.
• Partnership Building: Identify, secure, and nurture partnerships that create lasting, mutually beneficial outcomes.

About You

• Proven experience in developing customer engagement and marketing strategies.
• A strong background in sales and marketing with a track record of driving growth.
• Demonstrable experience of building lifetime client value through meaningful customer strategies.
• A strategic, entrepreneurial mindset with a passion for making a difference.
• Strong leadership skills with the ability to inspire and build team spirit.
• Excellent communication and stakeholder management abilities.
• Strong analytical, critical thinking, and organisational skills.
• An innovative, creative approach to enhancing customer experience.

What’s on Offer

• Salary: £100,000 – £120,000 (DOE)
• Car allowance, bonus, and benefits
• Potential LTIP or share scheme
• The opportunity to play a key role in shaping the growth of a thriving business

This role is based in Derby and is easily commutable from Nottingham, Leicester, and the wider Midlands.

If you are an entrepreneurial, commercially minded individual looking for an exciting growth opportunity, we’d love to hear from you.

Other roles you may have applied for: Commercial Director, CCO, Marketing Director, CMO, Operations Director, or Managing Director.

Cherry Professional are recruiting this role exclusively on behalf of our client.

Cherry Professional are recruiting for this opportunity on behalf of our client. Please view our Privacy Policy on our website to understand how your data will be used if you apply for this role.