Commercial Appliance Service Technician (MA)

ZipRecruiter; Derry/Londonderry; On-site; GBP 40,000 - 60,000; Full time

Job summary

A commercial appliance services company is seeking a Commercial Appliance Technician responsible for responding to work orders and resolving customer issues. The ideal candidate will have excellent communication and troubleshooting skills, a clean driving record, and the ability to work independently. Competitive pay of $35-$45 per hour with benefits like health insurance and opportunities for growth.

Benefits

Health Insurance

Dental Insurance

Employee discount program

Opportunities for growth

Qualifications

• Must have a clean driving record.
• Willing to drive up to 2 hours for service calls.
• Ability to work independently and with others.
• Excellent verbal and written communication skills.

Responsibilities

• Respond to customer work orders as assigned by the service manager.
• Travel to and from customer locations to troubleshoot and resolve issues.
• Follow all company policies and procedures.

Skills

Excellent communication skills

Troubleshooting skills

Interpersonal skills

Customer service skills

Organizational skills

Attention to detail

Education

High School Diploma or equivalent

Job description

Overview

Salary: $35-$45 per hour

Territory for this position is Boston, MA

Company Summary

T&J Appliance Solutions is a division ofT&J Companies, a family-owned and operated company based in Clifton Park, NY. T&J Companies and its divisions self-perform commercial appliance and electrical services for customers throughout the Northeast with a focus on retail locations.

Our team is professional, agile, and customer centric. Our goal is to Provide our customers with fast, reliable service they can count on while growing our family-run business into a top employer in the area.

Position Summary

The Commercial Appliance Technician is responsible for responding to customer work orders as assigned by their service manager. This includes traveling to and from customer locations to troubleshoot and resolve issues as needed.

Hours and Travel

• Standard hours are Monday-Friday | 7:00am-3:30pm. This is subject to change based on customer schedules and management's discretion.
• Mandatory on-call weekend rotation.

Responsibilities and Duties

The Commercial Appliance Technician is a critical role for our new Appliance Solutions division and will provide key support for our customers in a timely and professional manner.

• The Service Technician is responsible for responding to customer work orders as assigned by their service manager. This includes traveling to and from customer locations to troubleshoot and resolve issues as needed.
• The technician will be given a van, company fuel card, credit card, phone and iPad. All work orders are dispatched electronically via the phone/iPad the afternoon before. The tech is expected to quickly view those work orders, so they are aware of their next day's schedule.
• The Service Tech is expected to take their vehicle home each night.
• Company Vehicle is permitted for work use ONLY unless cleared by T&J Service Manager ahead of time. All vehicles are GPS monitored not only for locating, but for monitoring safe driving habits.
• The Service Tech will report via phone to their manager here in Albany. The service manager is always available to assist the tech with any questions and concerns.
• The Service Technician is required to follow all company policies and procedures both internally and externally facing.

Qualifications

• Must have a clean driving record
• Candidates must be willing to drive up to 2 hours (one way) for service calls
• Excellent communication and troubleshooting skills as your supervisor will be remote, in our main office
• Ability to work independently and with others
• Excellent verbal and written communication skills
• Excellent interpersonal and customer service skills
• Excellent organizational skills and attention to detail

Experience

• Experience maintaining, troubleshooting and replacing TurboChef, Merry Chef, Bunn, Mastrena, Hatco, Clover Vertica, Franke or similar equipment is
• Knowledge of the Facility Services industry is

Education/Licensure/Certifications

• High School Diploma or equivalent is required
• Refrigeration certification highly encouraged, but not mandatory

Physical Requirements

• Must be able to lift up-to 50 pounds at times

Other Requirements

• Candidates must be authorized to work in the United States
• Candidates must pass a drug test and background check prior to starting work

Compensation and Benefits

• $35-$45 per hour based on experience
• Health Insurance offered
• Dental Insurance offered
• Employee discount program
• Opportunities for growth and development