Combined Service Coordinator

NHS; Leicester; On-site; GBP 25,000 - 30,000; Full time

Job summary

A prominent healthcare provider in Leicester is seeking a Combined Service Coordinator to manage patient pathways and coordinate services. The ideal candidate will excel in interpersonal communication, be detail-oriented, and possess good IT skills. Previous healthcare experience is advantageous, but training will be provided. This role offers a rewarding opportunity within a supportive team environment.

Qualifications

• Clear understanding of the Data Protection Act.
• Experience in a healthcare setting preferred.

Responsibilities

• Coordinate patient pathway from booking to reception.
• Liaise with colleagues for timely triaging.
• Manage reception and appointment systems.

Skills

Excellent interpersonal skills

Attention to detail

IT knowledge

Organisation

Communication skills

Education

Grade C/4 in English and Maths

Tools

Radiology IT systems

Job description

Combined Service Coordinator

Closing date: 11 December 2025

Base: Your primary base will be one of the 3 UHL sites; however, travel between UHL's hospital sites may be required. UHL Hopper bus provided for travel if required.

Hours: 37.5 hrs

Reports To: Administration Managers

Accountable To: CMG General Manager

Job Summary

Are you a warm, friendly and approachable person who understands the impact of what you do? Are you excited about being part of a very friendly and dynamic team? We are looking to appoint outstanding individuals with effective interpersonal skills who can be emphatic to both patients and colleagues and have a real drive for commitment to customer service.

You will be responsible for coordinating the patient pathway from booking radiology appointments to receiving patients on reception. You will be a well‑organised, self‑motivated individual with good communication skills who enjoys working as part of a team.

You will co‑ordinate and manage the reception, appointments service and audio and direct dictation of clinical reports, incorporating the clerical, administrative and secretarial aspects associated with the complex procedures we offer.

Previous experience in a healthcare setting would be an advantage however not essential as full training will be provided; we encourage applications from all backgrounds.

Make this your golden opportunity for an interesting and rewarding career in the NHS.

Main duties of the job

The University Hospitals of Leicester is one of the largest Hospital Trusts in the country and treated over a million patients last year. It is based on three hospital sites and employs over 10,000 staff.

UHL has one of the largest Imaging departments in the NHS; a medical specialty that encapsulates a wide variety of Diagnostic and Interventional Radiology practices capable of diagnosis and treatment of a large array of conditions.

The Imaging Services covers a wide variety of clinical departments; sub‑specialties who focus on specific referring specialisms e.g. Musculoskeletal, Paediatric, Vascular, Neurology, Head and Neck, Cardiology and Respiratory Medicine, Accident and Emergency, Oncology, Genitourinary and General Surgery.

Each of these sub‑specialties covers a wide range of imaging modalities from Fluoroscopy and Plain film Radiography to Ultrasound, CT, and MRI. We employ over 60 Consultant Radiologists, 30 junior Doctors, 190 Radiographers, 40 Sonographers, over 160 Clinical and admin support; and image over 1650 patients a day/600,000 a year. Diagnostic Imaging is currently undergoing great change, with Hospitals becoming more and more reliant on the use of digital imaging techniques.

About us

We are one of the biggest and busiest NHS trusts in the country, incorporating the General, Glenfield and Royal Infirmary hospitals. We have our very own Children's Hospital and run one of the country's leading heart centres.

Our team is made up of more than 17,000 staff providing a range of services primarily for the one million residents of Leicester, Leicestershire and Rutland.

We work with partners at the University of Leicester and De Montfort University providing world‑class teaching to nurture and develop the next generation of doctors, nurses and other healthcare professionals, many of whom go on to spend their working lives with us.

Our purpose is to provide 'Caring at its best' and our staff have helped us create a set of values that embody who we are and what we're here to do. They are:

• We focus on what matters most
• We treat others how we would like to be treated
• We are passionate and creative in our work
• We do what we say we are going to do
• We are one team and we are best when we work together

Our patients are at the heart of all we do and we believe that 'Caring at its best' is not just about the treatments and services we provide, but about giving our patients the best possible experience.

About the University Hospitals of Leicester NHS Trust: (leicestershospitals.nhs.uk)

Job responsibilities

• To ensure that all patients, visitors and members of staff are received in a prompt, courteous and pleasant manner
• Liaising with professional colleagues to ensure suitable triaging of referrals in a timely and appropriate fashion
• Receive and open incoming post for your core service taking appropriate action as necessary
• Ensuring effective and efficient completion of the appointment process for your core service; ensuring systems are appropriately updated in a timely and accurate fashion to track the patient episode and specify location of imaging information
• Be responsible for ensuring patient waiting times are consistent with those published and are in line with departmental service priorities
• Highlight areas for improvement and action in agreement with Administration Team Leader, implement changes where appropriate
• Housekeep Imaging reports to end the patient episode ensuring all reports are forwarded to relevant referrer

Person Specification

Education/Qualifications

Essential

• Educated to at least Grade C/4 in English and Maths

Knowledge

Essential

• Clear understanding of the Data Protection Act

Desirable

• Understanding of Radiology IT systems in place
• Awareness of Medical Terminology

IT skills and knowledge

Essential

• IT knowledge and experience of using multiple IT systems

Desirable

• UHL hospital system experience

Excellent communication skills

Essential

• Communication skills evidenced in application

Organisation and Initiative

Essential

• Pays close attention to detail
• Able to prioritise workload to meet deadlines
• Able to work under pressure

Desirable

• Demonstrated evidence in application to use initiative and make decisions as can reasonably be expected

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website.

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here: Criminal records checks for overseas applicants.

Employer details

Employer name

University Hospitals of Leicester NHS Trust

Address

Radiology
Leicester General Hospital
Gwendolen Rd, Leicester
LE5 1WW

Employer's website

https://www.jobsatleicestershospitals.nhs.uk/