Collections Manager

Arkle Finance; Wellingborough; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

A growing asset finance business based in Wellingborough seeks a Collections Manager to lead and shape a high-performing collections team. This role offers the flexibility of hybrid working with up to two days from home weekly. Candidates should have management experience in collections, knowledge of FCA compliance, and a passion for coaching. The company commits to building a diverse, inclusive workplace, providing various benefits including medical insurance and enhanced leave.

Benefits

Private medical insurance

25 days annual leave (increasing to 28)

Enhanced maternity and paternity leave

Income protection

Pension

Qualifications

• 3-5 years' management experience in collections, ideally in asset finance.
• Experience with both consumer and business finance.
• Strong knowledge of FCA rules and compliance.

Responsibilities

• Manage and develop a team of five, ensuring quality and compliance.
• Oversee day-to-day collections activities and support complex cases.
• Foster a culture of coaching, learning, and continuous improvement.
• Ensure all activities meet FCA and internal standards.

Skills

Leadership

Client care

Compliance knowledge

Coaching

Education

DIPAF or MICM qualification

Job description

COLLECTIONS MANAGER

WELLINGBOROUGH, HYBRID (3 days per week onsite)

Take the lead in shaping a high-performing collections team at the heart of a growing asset finance business.

Why join us?

This is your chance to shape the future of a collections team that is on a journey of improvement and growth. You’ll directly influence the culture and performance of your team while working closely with a supportive manager who values coaching and development, not just results.

Your expertise will help us deliver fair outcomes for customers and support colleagues as we grow our lending portfolio. At Arkle, your impact will be visible and valued – here, you’re more than a payroll number, you are a key part of our story and our success.

Based in our Wellingborough head office you will have the flexibility to work from home up to two days per week. Benefits include private medical insurance, 25 days’ annual leave (rising to 28 days with length of service), enhanced maternity and paternity leave, income protection, and pension.

What you’ll do

• Manage and develop a team of five, setting the standard for quality, compliance, and client care.
• Oversee day-to-day collections activity, supporting your team with complex or challenging cases.
• Foster a culture of coaching, learning, and continuous improvement.
• Ensure all activity meets FCA and internal standards, with a focus on fair outcomes for customers, including those who may be vulnerable.

What you’ll bring

• Three to five years’ management experience in collections, ideally in asset finance.
• Experience with both consumer and business finance.
• Strong working knowledge of FCA rules and compliance.
• A hands-on leadership style with a passion for coaching and developing others.
• Integrity, kindness, and a personal approach to client service.
• DIPAF or MICM qualification is desirable but not essential.

Our commitment to inclusion

At Arkle Finance, we’re committed to building a diverse and inclusive workplace where everyone feels respected, supported, and empowered to thrive. We believe that different perspectives and lived experiences make us stronger, and we actively welcome applications from people of all backgrounds and communities.

As a proudDisability Confident Committedemployer, we’re dedicated to creating an environment that’s accessible and inclusive for all. If you have a disability and meet the minimum criteria for the role, you’ll be guaranteed an interview. If you need any adjustments during the recruitment process, please let us know we are here to support you.