Collections Manager

Vero HR; Basingstoke; On-site; GBP 51,000 - 60,000; Full time

Job summary

A financial services firm is seeking a Collections Manager to lead the UK collections team and implement effective debt recovery strategies. This role requires a strong leader with proven experience in debt recovery within financial services and an in-depth understanding of UK collections law. The ideal candidate will ensure compliance, manage litigation processes, and drive continuous improvement within the team. In return, a highly competitive salary and generous benefits package are being offered.

Benefits

Highly competitive salary

Discretionary bonus scheme

25 days annual leave plus bank holidays

Employee Assistance Programme

Social events throughout the year

Qualifications

• Proven experience in debt recovery and collections management within financial services.
• Strong leadership and communication skills, with the ability to influence at all levels.
• Excellent knowledge of UK collections law, GDPR, and AML regulations.

Responsibilities

• Lead and support the UK collections team to maximise recovery performance.
• Manage arrears accounts in line with company standards and FCA regulations.
• Oversee litigation and insolvency processes, liaising with solicitors and advocates as required.

Skills

Leadership skills

Communication skills

Knowledge of UK collections law

Results-driven mindset

Understanding of GDPR and AML regulations

Job description

About the opportunity:

We are the internal recruitment partner for our client, a well‑established financial services group specialising in professional and ethical recovery of outstanding debt. For both private and commercial clients.

As Collections Manager, you’ll oversee the UK collections team and work closely with colleagues across the Isle of Man and the UK to deliver effective debt recovery strategies. You’ll ensure that every customer interaction achieves the right outcome while maintaining full compliance with FCA and other regulatory standards.

You’ll also play a key role in shaping best practices, refining processes, and supporting senior management with performance reporting and strategic decisions. If you’re an experienced collections professional looking to lead, inspire, and make a difference, we’d love to hear from you.

Responsibilities:

• Lead and support the UK collections team to maximise recovery performance.
• Manage arrears accounts in line with company standards and FCA regulations.
• Oversee litigation and insolvency processes, liaising with solicitors and advocates as required.
• Maintain robust systems and accurate records of all activities.
• Collaborate with Compliance and Finance teams to ensure regulatory adherence and accurate reporting.
• Drive continuous process improvement to minimise delinquency.
• Ensure all activity reflects our core value in achieving the right customer outcome.

Requirements:

• Proven experience in debt recovery and collections management within financial services.
• Strong leadership and communication skills, with the ability to influence at all levels.
• Excellent knowledge of UK collections law, GDPR, and AML regulations.
• A results‑driven mindset, coupled with empathy and professionalism.
• A commitment to compliance, accuracy, and continuous improvement.

In return we are offering:

• Highly competitive salary up to 60,000 depending on skills and experience.
• 35 hour working week Monday – Friday (office based)
• 25 days annual leave plus bank holidays.
• Discretionary bonus scheme.
• Death in service – 4x annual salary.
• Pension contributions 4% employer, 5% employee.
• Employee Assistance Programme
• Various wellbeing and social events throughout the year.