Collections Customer Service Agent

Search Consultancy; Manchester; Hybrid; GBP 27,000 - 30,000; Full time

Job summary

A recruitment agency is looking for a Collections / Payment Support Agent to join their Manchester team. This hybrid role will involve helping customers through empathetic conversations and formulating practical payment solutions. Ideal candidates will have strong communication skills and a caring approach. The position offers a salary of £27,000 - £30,000, a 10% annual bonus, and excellent benefits like private medical insurance and generous holiday allowances. Start your journey in 2026 with some real career growth.

Benefits

25 days holiday (rising to 28 with service)

Private medical insurance

Health cash plan

5% employer pension contribution

Free breakfast and drinks

Employee discount platform

1 paid volunteering day

Mental health support

Enhanced sick pay

Enhanced family & parental leave

Qualifications

• Experience in customer service or support roles.
• Ability to handle sensitive conversations with care.
• Willingness to collaborate with internal teams.

Responsibilities

• Engage with customers experiencing financial difficulty.
• Develop realistic payment plans with customers.
• Log interactions accurately in internal systems.
• Identify risks and suggest improvements.

Skills

Empathy

Active listening

Communication

Problem-solving

Job description

Fresh Start for 2026 - Collections / Payment Support Agent

Manchester | City Centre (Hybrid - 2 days from home)

£27,000 - £30,000 + 10% Annual Bonus

February 2026 Start

Looking for a fresh start in the New Year? Ready to kick off 2026 with a role that genuinely supports people, rewards your effort, and offers real progression?

The Opportunity

You’ll join a supportive Payment Support / Collections team, helping customers who may have missed payments by having meaningful, empathetic conversations and finding the right solutions for them. This isn’t about pressure or scripts – it’s about listening, understanding, and helping customers get back on track, while delivering a first-class experience.

What You’ll Be Doing

• Speaking with customers who may be experiencing financial difficulty
• Having positive, solutions-focused conversations to agree realistic payment plans
• Supporting customers in vulnerable situations with care and empathy
• Working closely with specialist internal teams to achieve the best outcomes
• Accurately logging conversations and actions on internal systems
• Spotting risks, suggesting improvements, and helping enhance customer journeys

Salary & Bonus

£27,000 - £30,000 (DOE)

10% annual bonus

Discretionary company bonus scheme

Working Pattern

• Monday - Friday, 9:00am - 6:30pm (1-hour lunch)
• One Saturday every 3-4 weeks (9am-1pm)
• Shorter working week when a Saturday is worked
• Hybrid working – 2 days from home
• 37.5 hours per week

Outstanding Benefits Package

• 25 days holiday (rising to 28 with service) + bank holidays
• Private medical insurance (Vitality) – including family rewards
• Health cash plan – claim back dental, optical & more (incl. children)
• 5% employer pension contribution
• Free breakfast, drinks & fruit in the office 🍎☕
• Employee discount platform – savings at major retailers
• 1 paid volunteering day per year
• Mental health support – 6 free counselling sessions
• Enhanced sick pay
• Enhanced family & parental leave

Why Join?

You’ll be part of a people-first business with over 450 employees across the UK, supporting tens of thousands of customers every year. The culture is collaborative, supportive, and focused on doing the right thing – for customers and for employees.

This is more than a job. It’s a fresh start, real stability, and a chance to grow your career in 2026.

Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age.