Collections Customer Operations Manager

Royal Mail; Southend-on-Sea; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading logistics company is seeking an inspiring leader to head the Collections operation in Southend-on-Sea. This role requires full accountability for managing a front-line team to ensure efficient service delivery. The ideal candidate is flexible, customer-focused, and results-driven. You’ll coach your team, promote inclusivity, and play a key part in driving performance improvement, while enjoying excellent benefits including a 10% bonus, flexible working, and generous holidays as part of a historic transformation journey.

Benefits

10% on-target bonus

Generous holiday allowance

Flexible working

Pension scheme

Excellent parental leave policy

Cycle2work scheme

Corporate discounts

Qualifications

• Proven experience in team leadership and people management.
• Ability to manage resources effectively.
• Skills in creating an inclusive work environment.

Responsibilities

• Lead and inspire a team of front-line colleagues.
• Coordinate the Collections operation efficiently.
• Drive performance improvement through coaching.

Skills

Customer focussed

Team player

Inspiring leader

Flexibility

Motivation

Coaching

Collaboration

Results driven

Job description

Full accountability for the Collections operation, you'll lead and inspire a team of front-line colleagues to efficiently collect items from small to medium outlets and deliver an excellent quality of service as you interact with customers from all walks of life.

Being a great leader means creating a positive and engaging work environment, promoting inclusivity, and being a role model by living our values.

To ensure we reach our best with people management, resource planning and specialist project activity, you'll also partner with Trade Union to keep raising the bar as you coach your team to deliver performance improvement. This role is integral to making sure our collection operation runs as smoothly as possible. You'll play a major part in the trust we build with customers.

This is a role packed full of influence, challenges and responsibility, so we need someone who is flexible and can excel under pressure. Customer focussed, team player, results driven, inspiring leader - you know how to get the best out of our people and deliver the best to our customers. You can empathise, motivate, coach, collaborate and you're not afraid to do things differently and champion change, whether that's through reduced cost, innovative work practices or data driven ideas. We're looking to you to bring your skills and experience to make brilliant things possible.

We believe great things are possible and we help make them happen. Royal Mail impacts people and businesses in more than 71 million ways, daily. The only company that delivers to every address in the UK, we bring people closer together, help independent businesses grow and make large corporations work better, connecting companies and customers worldwide. We're driven to take people further; to empower our customers and colleagues to make their futures whatever they want.

We're asking for a lot, but you'll get a lot in return. First, there's the 10% on-target bonus, generous holiday allowance, flexible working, pension scheme and an excellent parental leave policy. Then there are all the excellent benefits that come with MyBundle, such as the Cycle2work scheme, and corporate discounts including retail vouchers, travel & attraction discounts, gym membership and more. There's also all the exciting career opportunities that come with leading a team and driving key decisions. And that's before we've even mentioned the great sense of pride you'll feel from being part of one of the world's most recognisable brands as we undergo a historic transformation, and transition from a letters business to a parcels business.