Collections Analyst

Culina Logistics - Brand Wide; Appleton Thorn; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading UK logistics provider is seeking a Collections Analyst in Appleton Thorn. The role focuses on ensuring prompt turnover of debtors into cash through strategic collection methods and providing excellent customer service. Ideal candidates should be proficient in Excel, possess strong analytical skills, and communicate effectively at all business levels. The position offers benefits including competitive annual leave and a pension scheme.

Benefits

Competitive holiday entitlement

Pension scheme with 4% contributions

Life Assurance - 2x annual salary

Employee Assistance Programme

Eye Care Vouchers

Employee recognition programs

Retailer discounts access

Qualifications

• Excellent communication skills at all levels.
• Willingness to learn and improve.

Responsibilities

• Chase customer payments and ensure timely collection of debt.
• Apply customer payments accurately and compliantly.
• Resolve unallocated cash and deductions proactively.
• Negotiate payment plans with customers as required.
• Produce management commentary for key KPIs.
• Support audits with necessary documentation.
• Respond to queries professionally and promptly.
• Identify process improvements and assist in implementations.

Skills

Excel proficiency

Problem solving

Analytical skills

Organizational skills

Communication skills

Tools

Outlook

PowerPoint

Word

Job description

Company Description

Following years of accelerated growth Culina Group is now a £2.2billion+ turnover business, employing over 22,000 staff, with a fleet of more than 5,000 vehicles. Culina Group operates from over 100+ depots across the UK and Ireland, serving more than 1,000 clients over its framework of chilled, ambient, contract packaging solutions and fresh and baked goods.

Company Overview

Culina Group is a leading UK 3rd party food & drinks logistics provider offering dedicated and shared user warehousing and distribution solutions.

At Culina we have a winning culture, we believe that our culture is one of the reasons our company continues to thrive… A place where you're valued, challenged, and inspired!

Job Description

As a Collections Analyst, you will ensure prompt turnover of debtors into cash through proactive collection strategies whilst also ensuring the accurate and timely processing of customer payments supporting the overall efficiency of the order to cash function.

You will always provide an excellent level of customer service to both your internal and external stakeholders offering clear and accurate communication throughout the collections and query resolution process.

Working hours : Monday - Friday 9 : 00 - 17 : 00

• Chase customer payments via calls, emails and using Dunning process, ensuring timely collection of debt
• Apply customer payments in a timely manner, ensuring accuracy and compliance with company policies
• Pro-actively resolve unallocated cash and deductions to ensure sales ledger is accurately reflected
• Negotiate payment plans with customers where appropriate, ensuring that any high-risk accounts are identified and escalated
• Produce management commentary for key KPI’s as and when required
• Support internal and external audits by providing necessary documentation
• Respond to customer and internal queries professionally and promptly and work closely with customers to resolve any outstanding queries
• Share any learning and support peers, specifically working with risk, billing, customer services, transport and commercial to resolve issues
• Demonstrate flexibility in transitioning between sub-teams as needed
• Proactively seek the opportunity for new and existing process improvements and assist implementation where appropriate
• Take appropriate corrective action and identify, recommend solutions to any errors or mistakes

Qualifications

• Have used Excel and be familiar with basic functions (pivot & filter)
• Working knowledge of Outlook, PowerPoint and Word preferred
• Fundamental literacy and numeracy skills to be demonstrated with a willingness to learn and improve mindset
• Be able to communicate well at all levels within the business
• Have excellent problem solving, analytical and organizational skills

Additional Information

As part of our drive to make Culina Group a great place to work. We are proud to be an inclusive and diverse organisation where we are committed to employee development and recognising success for hard working performers.

Our dedicated learning and development programmes are open to every employee to give you the opportunity to shape your own future within logistics and continue to work in an environment where team culture thrives.

Our People are the driving force behind our success, which is why we offer a wide range of benefits which include :

• Annual Leave– Competitive holiday entitlement of 24 days plus the bank holidays.
• Pension scheme – we want colleagues to enjoy a comfortable retirement so we offer a great contribution of 4% employee and 4% employer.
• Life Assurance- 2x your annual salary.
• Wellness –Via our Employee Assistance Programme we offer immediate access to a confidential telephone counselling and legal information service that operates 24 hours a days, 365 days a year.
• Eye Care Vouchers – We can provide you with substantial savings with free eye tests and discounts on prescription glasses.
• Reward & Recognition – We recognise that employees have gone the extra mile via Employee of the month and year, special recognition and long service awards.
• Everyday discounts- via our benefit platform you will have access to over 50 retailer discounts for everyday savings!

If you meet the requirements for the above role and are looking for your next career opportunity please apply now and become a part of our #WinningTeam