Collections Agent

Portfolio Credit Control; Greater London; On-site; GBP 26,000 - 28,000; Full time

Job summary

A professional services company in Greater London is seeking a Collections Agent to join their credit control team. In this office-based permanent role, the successful candidate will handle cash collection and ledger administration for a portfolio of clients. The ideal candidate will possess excellent communication skills, attention to detail, and a can-do attitude. Prior experience in finance is advantageous but not essential, as training will be provided. This is a great opportunity to grow within a transitioning business.

Qualifications

• Previous experience working in a finance function is advantageous.
• Ability to remain calm under pressure in a fast-paced environment.
• Methodical approach in resolving issues.

Responsibilities

• Contact clients regarding overdue accounts, payments, and service queries.
• Handle incoming invoice and payment correspondence and resolve queries.
• Liaise with internal departments to resolve issues regarding outstanding invoices.
• Complete account adjustments where necessary.
• Handover files for litigation as required.

Skills

Excellent communication skills

Attention to detail

Can-do attitude

Team player

Willingness to learn

Tools

Salesforce

Access Dimensions

Job description

Portfolio Credit Control are currently partnered with an ever-growing, well-established professional services business who have a global presence. We are currently looking to strengthen the credit control function with a customer service driven individual who has a keen interest in a long‑term career within Credit Control!

Collections Agent

Permanent - Office Based

£26,000 - 28,000

Reporting directly into the Credit Control Manager, the credit controller will be a part of a busy credit control team that is responsible for cash collection and ledger administration of a portfolio of circa £5m over several hundred clients.

This role will be suitable for a person that is able to remain calm under pressure in a fast‑paced environment, has a great attention to detail and a methodical approach in resolving issues. These are very exciting times to join the business as it is currently going through a massive phase of transition and growth.

Day to Day Responsibilities

• Contacting clients in relation to their overdue accounts, payment and service queries via telephone and email.
• Deal with all incoming invoice and payment correspondence including calls, emails and other correspondence and resolving their queries regarding, updating the notes on internal systems to ensure we keep accurate and timely records.
• Liaising with internal departments to ensure client queries regarding outstanding invoices are successfully resolved.
• Complete account adjustments where required.
• To hand over files for Litigation when the collection opportunities are exhausted with a full case history, liaising daily with the central litigation function.
• Making Client Experience aware of any complaints, cancellations or action points.

Skills and Qualifications

• Excellent communication skills.
• Attention to detail, can‑do attitude and willingness to learn and work in a fast‑paced environment.
• Previous experience working in a finance function advantageous.
• Team player and willingness to learn.
• Salesforce and/or Access Dimensions experience will be advantageous but not essential as full training will be provided.

If you would like to discuss this role in further, please apply directly or speak with Brandon.