Collection and Delivery Driver - 3.5 Tonne

DPD Group UK; Cardiff; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading logistics company in Cardiff is seeking a Collection and Delivery Driver. Your role is crucial in ensuring customer satisfaction through timely deliveries. Responsibilities include operating a 3.5 tonne van, loading parcels, and maintaining a clean vehicle. Ideal candidates will have a full UK driving licence and a commitment to customer service. Competitive pay and benefits are offered.

Benefits

Holiday trading

Enhanced maternity and paternity package

Free life assurance

Health and wellbeing services

Discounted shopping

Free on-site parking

Qualifications

• Must hold a full UK driving licence with regular driving experience for 12 months or more.
• Strong dedication to providing exceptional customer service.
• Ability to lift, load, and carry parcels weighing up to 30kg.

Responsibilities

• Serve as the first point of contact for customers when collecting or delivering parcels.
• Follow a daily delivery schedule and manage the route effectively.
• Safely operate and maintain a 3.5 tonne van, adhering to traffic laws.

Skills

Customer service

Time management

Problem solving

Physical fitness

Local roads knowledge

Job description

Overview

Contract Type: Permanent Full Time

Working Hours Per Week: 40 Hours Per Week

Salary: £13.00 ph - overtime paid at enhanced rate

Location: DPD Cardiff, Wentloog Corporate Park, Wentloog Road, Rumney, Cardiff, CF3 2ER

Shift Pattern: Monday - Friday

Hours of Work: 06:00 - 14:30

DPD UK is a member of Geopost who are a market leader in parcel delivery and e-commerce solutions, providing a broad range of delivery and innovative services for customers worldwide. DPD UK has a turnover of nearly £2 billion and our aim is to be the most sustainable delivery company in the UK. At DPD UK we also aim to deliver the best service, use the best technology and recruit and retain the best people in the industry.

DPD is a Valuable 500 company and a Disability Confident Employer.

Job Description

As a Collection and Delivery Driver for DPD, you\'ll be the face of our company and play a crucial role in ensuring customer satisfaction. Your responsibilities will include:

• Serving as the first point of contact for our customers, providing exceptional service when collecting or delivering parcels
• Starting your shift at the depot, where you\'ll be responsible for efficiently loading parcels onto your 3.5 tonne van
• Following a daily delivery schedule and managing your route effectively to ensure timely collections and deliveries
• Safely operating and maintaining the 3.5 tonne van, adhering to all traffic laws and company policies
• Accurately scanning and recording parcel information using handheld devices
• Collecting signatures and other necessary proof of delivery from customers
• Promptly reporting any delivery issues, vehicle problems, or customer concerns to your supervisor
• Maintaining a clean and organised van, conducting daily vehicle checks, and reporting any maintenance needs
• Adapting to changing weather conditions and adjusting your delivery approach accordingly
• Collaborating with depot staff and other drivers to ensure smooth operations and efficient parcel sorting
• Wearing the provided uniform and personal protective equipment (PPE) at all times while on duty
• Demonstrating the core DPD DNA Values of: Honesty, Respect, Passion, Flexibility, Caring and Accountability

This role requires a strong commitment to customer service, attention to detail, and the ability to work independently in a fast-paced environment. Your dedication to timely and accurate deliveries will be crucial in maintaining DPD\'s reputation for excellence in the logistics industry.

Qualifications

What we\'re looking for:

To be considered for the role you must have:

Held a full UK driving licence and had regular driving experience for 12 months or more

We are also looking for you to demonstrate that you:

• Recognise the value of providing great customer service
• Can work to deadlines, are flexible and always go above and beyond
• Are friendly, approachable, positive, resourceful and professional
• Are able to multi-task and problem solve
• Have the ability to lift, load and carry parcels weighing up to 25kg/ 30kg
• Possess excellent time management and organisational skills
• Have a good level of physical fitness to meet the demands of the role
• Can work independently and as part of a team
• Have basic computer skills and the ability to use handheld devices
• Are comfortable working in various weather conditions
• Have a good knowledge of local roads and geography

Benefits

About our benefits:

We recognise that our people are at the heart of our business, without them we wouldn’t be able to deliver our award-winning service to millions of customers across the country each day. It’s important to us that we demonstrate our recognition of you in providing you with more than just a salary and job stability. To name but a few…

• Holiday trading
• Enhanced maternity and paternity package
• Free life assurance of 4 x salary on joining the pension scheme
• Unum Help@Hand - essential health and wellbeing services for you and eligible family members
• Health Kiosks visiting every location
• Vitality at Work
• Free On Site Parking
• Discounted shopping from 100’s of retailers including up to 5% off supermarket shopping
• Milestone Days off to celebrate with your family and friends
• For employees who regularly use a screen as part of their job we offer free eye tests and support with the cost of glasses

Joining DPD can lead to not just a stable job but also a career. DPD prides itself on recognising and developing talent alongside a desire to promote from within. As a continually growing and evolving organisation, we are proud to offer a great number of development and promotion opportunities.

If you identify with our aims and values and can help us deliver our customers\' promises, then this is the job for you! Apply today