Colleague Experience Lead

HCA Healthcare UK; Street; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading healthcare provider in the UK seeks a Colleague Experience Lead to enhance the journey of its staff from recruitment to retirement. This role focuses on improving employee engagement by developing strategies for wellbeing, clear communications, and using data to drive decisions. Key qualifications include proven HR experience, analytical skills, and exceptional communication abilities. The position is a 12-month fixed-term contract, offering competitive salary and benefits.

Benefits

Career progression opportunities

World-class training

Wellbeing culture

Qualifications

• Proven HR experience with a track record in projects and career development.
• Strong analytical skills to translate data into meaningful action.
• Exceptional communication—able to convey complex ideas with clarity and influence.

Responsibilities

• Partner with HR to enhance every stage of the colleague experience.
• Develop strategies to foster wellbeing and build a listening culture.
• Collaborate to craft clear, inspiring messages.

Skills

HR experience

Analytical skills

Exceptional communication

Creative thinker

CIPD qualification

Job description

Position: Colleague Experience Lead

Location: The Harley Street Clinic and Princess Grace Hospitals – London

Salary: Competitive + benefits

Please note, this position is a 12 month fixed term contract, covering maternity leave.

Why Join HCA UK?

For over 50 years, HCA has been a global leader in healthcare. In the UK, we’re one of the largest providers of privately funded healthcare, investing over £500 million in cutting-edge treatments, technology, and facilities. As part of our team, you’ll enjoy unrivalled opportunities for career progression, access to world-class training, and a culture that prioritises your wellbeing.

At HCA UK, we believe colleague experience is at the heart of exceptional care. This is your opportunity to lead initiatives that make a real difference—from the first day a colleague joins us to the day they retire. Working closely with the Head of Colleague Experience and local HR teams at our prestigious Harley Street and Princess Grace Hospitals, you’ll help create a culture that truly reflects our values and delivers on our Colleague Promise: “It’s How We Care.”

Duties and Responsibilities

• Design the Journey: Partner with HR and leadership to map and enhance every stage of the colleague experience.

• Drive Engagement: Develop strategies that give colleagues a voice, foster wellbeing, and build a listening culture.

• Communicate with Impact: Collaborate with Internal Comms, the CEO, and CHRO to craft clear, inspiring messages and open feedback channels.

• Turn Data into Action: Present insights that shape decisions and improve the work environment.

• Support Leaders: Guide managers to create positive, inclusive teams and embed best practices.

Skills and experience:

• Proven HR experience with a track record in projects and career development.

• Strong analytical skills to translate data into meaningful action.

• Exceptional communication—able to convey complex ideas with clarity and influence.

• Creative, innovative thinker with a passion for people and inclusion.

• CIPD qualification is desirable but not essential.