Colleague Experience & Engagement Lead

Allwyn UK; Watford; On-site; GBP 45,000 - 65,000; Full time

Job summary

A leading lottery operator is seeking a Colleague Experience and Engagement Lead to design and deliver strategies that enhance colleague engagement and connection across all locations. This role includes developing initiatives that drive productivity and ensure a cohesive experience from onboarding to recognition. The successful candidate will have a strong background in employee engagement and project management, and will be responsible for managing impactful office-based events and fostering a work culture aligned with the company’s values.

Benefits

26 days paid leave

Annual bonus scheme

Private health cover

£500 wellness allowance

Qualifications

• Proven experience in employee engagement or colleague experience roles.
• Strong understanding of engagement and experience principles.
• Experience in creating internal events and engagement programs.

Responsibilities

• Design and deliver a cohesive colleague experience strategy.
• Develop and implement initiatives to enhance engagement.
• Manage a programme of engagement activities across all locations.

Skills

Employee engagement

Project management

Stakeholder management

Data analysis

Creativity

Job description

The Colleague Experience and Engagement Lead will play a pivotal role in shaping and delivering a distinctive, branded colleague experience that reflects Allwyn’s culture, values, and ambition.

Reporting into the Head of Workplace & Experience, this role will design and embed strategies, programmes, and initiatives that foster engagement, performance, and belonging across our organisation. You’ll ensure that every stage of the colleague journey — from onboarding to recognition — is thoughtfully crafted to drive productivity, pride, and purpose.

You’ll also be responsible for creating and managing a robust framework for delivering impactful office-based events (in conjunction with our in-house events team) that reflect the experience we want to create across our hubs, collaborating with our community’s and ensuring in office experiences consistently bring our values to life and connect colleagues to our mission and strategy.

Role Responsibilities:

• Design and deliver a cohesive colleague experience strategy that aligns with Allwyn’s brand, values, and cultural goals.
• Partner with People & Places, Internal Comms, and other key teams to ensure consistent, inclusive and engaging touchpoints across the colleague lifecycle.
• Develop and implement initiatives that enhance engagement, connection, and performance — driving measurable improvements in colleague sentiment and productivity.
• Develop and implement a colleague listening strategy with an overarching framework that captures colleague sentiment and engagement metrics at moments that matter throughout the colleague journey.
• Own the plan and roll out of annual engagement surveys as well as pulse surveys, collaborating with People BPs and Leadership to bring together one holistic plan re engagement linked to our priorities to drive growth and double returns to good causes.
• Introduce additional innovative solutions to help capture colleague sentiment in a meaningful in the moment way – utilising digital quick feedback tools that supplement surveys and create impact.
• Partner with Leaders and People BPs to create action plans based on feedback insights. Facilitate colleague listening groups and focus sessions.
• Collaborate with Internal Communications to develop clear and engaging content and embed a “you said, we did” type campaign throughout the year.
• Act as a trusted advisor on engagement trends, best practice and colleague sentiment.
• Champion colleague voice through Your Forum — using feedback, insights, and data to continuously evolve the experience and strengthen engagement. Collaborate with Your Forum on solutions and innovations to drive growth.
• Utilize data (e.g., engagement surveys, exit interviews) to identify trends and partner with the business partner function to ensure that engagement plans are focussed on the areas that will drive growth and create a great colleague experience.
• Build and manage a programme of engagement activities and initiatives across all locations, including home and remote. Drive forward a sense of connection & belonging across all of Allwyn hubs.
• Collaborate with the People & Places teams, Communities, Internal Comms and other key stakeholder groups to create a calendar of colleague experience moments for the year ahead to ensure the business is aware of what’s coming and how we get them excited. This to include a program of office pop ups- delivering on the “shock” factor and creating “FOMO”.
• Curate colleague moments in conjunction with the events team that are inclusive, on-brand, and aligned to strategic business priorities – connecting our people and our hubs.
• Manage budgets, logistics, and vendor relationships to ensure smooth, high-quality delivery.
• Act as a cultural ambassador, embedding Allwyn’s values in everyday experiences and initiatives.
• Collaborate with leaders and teams in partnership with internal comms to bring our culture to life through storytelling, rituals, and recognition moments.
• Support the Head of Workplace and Experience in building a workplace that inspires connection, belonging, and innovation.
• Deputise for the Head of Workplace and Experience as required with an overall objective of transforming the Places function from a “facilities” mindset in the organisation to one of colleague experience instead.

We are Allwyn UK, part of the Allwyn Entertainment Group – a multi‑national lottery operator with a market‑leading presence across Europe which includes: Czech Republic, Austria, Greece, Cyprus & Italy.

While the main contribution of The National Lottery to society is through the funds to good causes, at Allwyn we put our purpose and values at the heart of everything we do. Join us as we embark on a once‑in‑a‑lifetime, largescale transformation journey by creating a National Lottery that delivers more money to good causes.

We’ve developed ground‑breaking technologies, built player protection frameworks, and have a proven track record of making lotteries better.

• Innovation – We pride ourselves on it! We’re constantly looking for new ways to excite our customers, bringing new products to enjoy which is all underpinned by our responsible play values and making them accessible to all.
• Giving back – Did you know that playing the lottery generates around £30m a week for charities and good causes in the UK? Our aim is to have doubled this number by the end of the first 10‑year licence.
• Sustainability – Our aim to be net zero by 2030 which would make us the first lottery provider globally to achieve this.
• Inclusion and accessibility – We are making all parts of The National Lottery inclusive – whether you play a game in a store or online.

We want to create one of the UK’s most inclusive organisations – where people can bring the best of themselves, to do their best work, every day, for the benefit of good causes.

Allwyn is an Equal Opportunity Employer which prides itself in being diverse and inclusive. We do not tolerate discrimination, harassment, or victimisation in the workplace. All employment decisions at Allwyn are based on the business needs, the job requirements, and the individual qualifications. Allwyn encourages applications from individuals regardless of age, disability (visible or hidden), sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.

We are a Disability Confident Leader which means we’ve taken proactive steps to ensure our workplace is accessible and inclusive for disabled colleagues and candidates. As part of this we offer an interview to disabled applicants who meet the essential requirements of the job.

If you need any assistance or adjustments to this job description or in the application process, please contact a member of the talent team at [e-mail] and we’ll be happy to help.

• You are an energetic, creative, and people‑centric professional who thrives on bringing culture to life. You combine strategic thinking with a hands‑on approach and know how to translate brand values into memorable experiences.
• Proven experience in employee engagement, or colleague experience roles.
• Strong understanding of culture, engagement, and experience principles — ideally in a fast‑paced, values‑led organisation.
• Experience designing and delivering internal events, campaigns, or engagement programmes and specifically experience of creating connection across remote teams and different workplace hubs.
• Excellent project management skills with the ability to balance creativity and operational rigour.
• Strong communication, influencing, and stakeholder management skills.
• Data‑driven mindset, using insights to inform continuous improvement.

• 26 days paid leave (plus bank holidays)
• Annual bonus scheme
• 2 x Life Days
• 4 x Salary of Life Insurance
• Pension: we’ll match your contribution up to 8.5%
• Single Private Health Cover
• £500 Wellness Allowance
• Income Protection
• Enhanced parental leave (maternity and paternity)
• Eye Care, Dental and Cycle To Work schemes