Colleague- Aintree

Hobbycraft; Liverpool; On-site; GBP 40,000 - 60,000; Part time

Job summary

A prominent craft retailer in Liverpool is looking for a Store Colleague to support store management and deliver outstanding customer service. This role involves maintaining shop floor standards, managing cash transactions, and assisting in various operations. Ideal candidates will possess retail experience and a passion for craft. Join a dynamic team that values diversity and inclusivity while enjoying various employee benefits including discounts and holiday leave.

Benefits

33 days holiday including bank holidays

40% colleague discount

Discounted gym membership

Cycle to Work scheme

Qualifications

• Retail (or similar) experience desirable.
• Confident communicator who can deliver outstanding customer service.
• Passion for craft.

Responsibilities

• Support store management in daily operations.
• Deliver excellent customer service.
• Maintain high standards on the shop floor.
• Handle cash and manage transactions.
• Assist customers with Click and Collect process.

Skills

Cash handling

Customer service

Adaptability

Self-motivated

Job description

Store Colleague - Aintree

Hours of Work - 3 available positions x 12 hours each per week

Salary - £12.21 per hour

As a General Assistant at Hobbycraft you will support the Store Management Team to deliver all aspects of the store operation initiatives and performance. Delivering an inviting inspirational and truly customer‑focused experience is key to our continued success. You will demonstrate our brand values in every aspect of your work.

Why Hobbycraft

• Previously voted one of the Top 5 Best Companies in the UK by our own colleagues
• Were a forward thinking diverse team and are 100% committed to what we do
• We have a reputation to shout about exceeding customer expectations first time every time

Company Benefits

• 33 days holiday including bank holidays pro‑ratio, growing with you during your time with us
• 40% colleague discount with ad‑hoc double discount days
• Long service awards to thank you for your time spent with us
• Cycle 2 Work scheme
• Discounted gym membership
• Fun event days to fundraise for our charity partners
• Annual paid‑for charity volunteer day
• Employee Support Programme for overall wellbeing for you and your family, including financial and mortgage advice
• Access to a personal pension scheme
• Access to a range of high‑street discounts
• An inclusive and creative working environment so you can truly be you and enjoy your time at work
• Colleague social events held throughout the year

Areas of Responsibility

• Brand ambassador – passionate about the Hobbycraft brand, embracing change in a positive and proactive way
• Teamwork – build great working relationships with the team and treat individuals fairly and with respect at all times, adhering to our Equality Diversity Inclusion and Belonging policy
• Customer Service – deliver outstanding customer service, putting the customer at the heart of everything you do; excellent communication skills and share passion and knowledge of craft
• Change – flexibility to recognise change and approach it in a positive proactive way
• Policies and Procedures – comply with all company policies and health and safety regulations
• Shop Floor – deliver excellent standards and know what good looks like; replenish stock, keep displays clean, full and tidy; assist in changing displays of stock
• Cash Handling – operate the till and accurately handle cash, credit/debit card and gift card transactions
• Click and Collect – assist with the Click and Collect process
• Stock Control – be vigilant to help minimise stock loss and ensure tagging processes are followed
• Workshops – may be required to host various workshops

Qualifications

• Retail (or similar) experience desirable
• Confident communicator who can deliver outstanding customer service
• Passion for craft
• Selling skills advantageous
• Stock replenishment

Skills

• Cash handling
• Comfortable operating within guidelines and policies
• Able to work at pace and with accuracy
• High standards
• Adaptability
• Brand ambassador
• Self‑motivated
• Work confidently on your own or as part of a team
• Able to demonstrate a craft to a high standard, desirable

Job Suitability

This role would suit individuals both with retail experience or those looking to start a career in the retail industry. With a passion for customer service combined with a love of craft, Hobbycraft is the right place to support your development and help you succeed.

Due to the volume of applications we are receiving we may need to close the vacancy prior to the expiry date.

EEO Statement

We are completely committed to supporting anyone with a disability in applying for our vacancies. If you have a disability and require support throughout our recruitment process, you can contact us and let us know what adjustments you may need.

At Hobbycraft we celebrate the joy of crafting and we celebrate all our colleagues. We have a diverse colleague base from a broad range of communities. Our colleagues are recruited for their skill, passion, love of craft and customer service, which is also reflected in our customer base. This skill and love of crafting define them. Hobbycraft is an equal‑opportunity employer who takes equality, diversity, inclusion and belonging very seriously. We regularly review our policies and practices to ensure not only compliance but also best practice from an employment perspective.

Hobbycraft is a proud equal‑opportunity employer and we are committed to equal and fair treatment for all colleagues or potential colleagues, irrespective of race, sexual orientation, nationality, ethnic origins, religion or belief, disability, age, gender or marital or family status.