COI Insurance Support Operator

Europcar; Leicester; On-site; GBP 20,000 - 25,000; Full time

Job summary

A leading mobility services provider in Leicester seeks a Customer Service Agent to ensure high quality service and maintain relationships with clients. The ideal candidate will possess excellent communication and administrative skills, with the ability to work under pressure and manage customer inquiries effectively. A proactive approach to tasks is essential. The role offers competitive benefits, including a strong holiday package, health initiatives, and career development opportunities.

Benefits

Competitive Basic Salary

6 weeks holiday, increasing with length of service

Pension and life insurance scheme

Discounted car hire rates

20% discount on mobile phone contracts

Discounted hotel rates after 12 months

Cycle2Work scheme

Free annual eye tests

Career progression and development

Qualifications

• Ability to work under pressure and meet deadlines.
• Confident in communicating across all levels.
• Reliable and punctual with a proactive approach.

Responsibilities

• Maintain high quality of customer service.
• Manage relationships with customers and branches.
• Provide technical support and ensure SLA compliance.

Skills

Excellent administrative skills

High quality standards

First class IT knowledge

Customer centric approach

Excellent time management

Education

No specific educational requirement stated

Tools

Microsoft Office

Google Workspace

Job description

COI Insurance Support Operator Europcar•Leicester, England, UK

Job Description

Europcar is looking for Customer Service Agent

Working hours: Monday - Friday 08:30-17:30.

What we can offer you:

• Competitive Basic Salary
• Starting on 6 weeks holiday (including bank holidays) increasing with length of service
• Pension and a life insurance scheme
• Enhanced Maternity and Adoption Leave (subject to service and earning qualifications)
• Discounted car hire rates across our network
• 20% discount on EE mobile phone contracts*
• Discounted hotel rates through the Accor Group after 12 months service*
• Cycle2Work*
• Free annual eye tests
• Confidential legal and support service through BUPA
• Career progression and development

*forms part of current non contractual benefit offering

Main Tasks and Responsibilities:

• To maintain a high quality of Customer Service recognising the Companys values and objectives.
• Establish and maintain a good working relationship with all of our internal and external customers
• Assisting our customers during their live rental
• Provide technical support where necessary
• To act as the day-to-day liaison for the Customer and Europcar branches to ensure smooth running of our services
• Ensuring contractual SLAs are exceeded as specified within our T&Cs and Corporate contracts
• Complete security of all Europcar policies and rental rates
• Ensure any system issues / contract discrepancies are brought to the attention of the Team Leader / Line Manager at the earliest opportunity
• Ensure that a professional and courteous image is portrayed at all times both personally and in attitude and appearance in the work area
• To complete any other reasonable duties requested by your Team Leader and/or Line Manager
• The ability to demonstrate excellent customer service approach and work with strong organisational and prioritisation skills
• Proactive extension and collection reservation management for all COI accounts
• Working with all accounts to manage overdues and proactively help keep rentals up to date
• Assisting with fulfilment by liaising with Ops and the client/Account
• Act as central point of contact for reservation and rental queries for the customer and Operations
• Taking ownership of queries until resolved
• Proactive approach to a smooth customer journey

Skills/Essentials:

• Excellent administrative skills communication and attention to detail
• High quality standards
• First class IT - knowledge of all Microsoft and Google packages
• Able to work using own initiative as well as ability to work within a team
• Highly results driven
• Customer centric approach
• Confidence to work across all levels of the business
• Practically minded: able to roll sleeves up and get stuck in
• Available to work overtime when requested
• Proactive approach to tasks
• Work well under pressure and achieve deadlines: excellent time management
• Take ownership - for all tasks and duties designated to you
• Reliable and punctual

If you believe you have what it takes to become a successful Customer Service Agent within Europcar then please apply today!

Agencies - Please do not send any speculative candidates or CVs in response to this advert. The Company will not accept any terms and conditions based on speculative applications being sent.

Europcar Mobility Group

Europcar Mobility Group is a global mobility player with 75 years of mobility services expertise and a leading position in Europe. We help to change the way you move is what we stand for and brings us together.

We offer to individuals and businesses a wide range of car and van rental services be it for a few hours a few days a week a month or more on-demand or on subscription relying on a fleet of more than 250.000 vehicles equipped with the latest engines including an increasing share of electric vehicles.

Our brands address differentiated needs use cases and expectations: Europcar - a global leader of car rental and light commercial vehicle rental with a premium positioning Goldcar - a frontrunner at providing low-cost car rental services in Europe and Fox-Rent-A-Car one of the main players in the car rental market in the US with a value for money positioning.

Customers satisfaction is at the heart of the Groups ambition and that of our more than 8000 employees everywhere we deliver our mobility solutions thanks to a strong network in over 130 countries.

More info at:

Key Skills
Sales Experience,Time Management,Marketing,Customer Service,Communication skills,Retail Sales,Business Management,Outside Sales,Telemarketing,Insurance Sales,Medicare,Phone Etiquette
Employment Type : Full-Time
Experience: years
Vacancy: 1