Coffee Shop Supervisor

Dunelm; Scunthorpe; On-site; GBP 80,000 - 100,000; Full time

Job summary

A coffee shop chain in Scunthorpe is seeking a Pausa Coach to lead their team and enhance customer experience. You will inspire your colleagues to deliver excellent service and create a welcoming environment for all customers. This high-energy role demands a passion for people and a commitment to ensuring every visit feels special. Competitive hourly pay and opportunities for growth await the right candidate.

Responsibilities

• Lead the coffee shop team to ensure exceptional customer service.
• Inspire colleagues to take pride in their work and interactions.
• Monitor customer feedback and implement improvements.

Job description

Overview

Pausa Coach: £13.30 rising to £13.84 per hour.

You will be the heartbeat of our Pausa coffee shop, the driving force behind our unique and joyful customer experience. You’ll take ownership of the business and set the tone, making sure every visit to our coffee shop feels like a warm welcome home. Whether it’s a regular grabbing their usual or a first-time visitor, you’ll make sure every customer leaves feeling better than when they arrived.

You’ll lead by example, inspiring a culture of genuine care, fast service and joyful interactions with every customer. You’ll empower your colleagues to take pride in every cup they craft, every smile they share, and every moment they create. You know what great looks like and work hard every day to make it happen.

This is a hands-on, high-energy role where your leadership will shape the heartbeat of Pausa. You’re passionate about people, obsessed with customer happiness, and ready to lead your team to success. You’ll keep a close eye on what customers love, what they need, and what keeps them coming back. You’ll turn feedback into action, and good days into great ones.