Coordinator

WORCESTERSHIRE COUNTY COUNCIL; Worcester; Hybrid; GBP 30,000 - 40,000; Full time

Job summary

A local government authority in the United Kingdom seeks a Coordinator for its Reablement Service. This role involves creating and managing client records, allocating care visits, and maintaining care plans in a fast-paced environment. Success in this position requires excellent communication, organizational skills, and the ability to adapt to changing client needs. The service operates 24/7, and the candidate will work on an 8-week rotational schedule, which includes weekend shifts.

Benefits

26 days paid holiday, increasing to 31 after 5 years

Brilliant Pension Scheme

Professional Learning & Development opportunities

Flexible working hours

Commitment to equality and diversity

Qualifications

• Strong ability to react positively and pro-actively in a fast-paced environment.
• Good knowledge of Worcestershire is important.
• Experience in coordinating care services is preferred.

Responsibilities

• Create client records and allocate visits to care workers.
• Maintain updated care and visit plans as client needs change.
• Liaise daily with care workers to ensure visit allocations.

Skills

Excellent telephone manner

Negotiation skills

Organisational skills

Attention to detail

Problem solving

Communication skills

Ability to think outside the box

Job description

Overview

The Reablement Service provides support to individuals who live in their own home. The service is registered with the Care Quality Commission and is based at Wildwood, County Hall Campus. This service is provided across the whole of the county of Worcestershire. The service focuses on short term packages of care aimed at maximising people's independence (Reablement). Clients are referred to the service by hospitals to support discharges (Pathway 1) and by Community Reablement Teams.

As a co‑ordinator you will be responsible for creating client records on our rostering system, creating & allocating visits to appropriate care workers, updating care & visit plans as the needs of the client changes, maintaining workers rota patterns, leave requests and training records. You will be liaising with care workers daily to ensure that all client visits are allocated so excellent telephone manner and negotiation skills are essential for the successful applicant. Ensuring that all clients receive a visit when due is integral to the role and good organisational and prioritisation skills are essential to the role as well as attention to detail.

You will need excellent communication & recording skills as well as good problem solving and the ability to think outside the box. The service is fast paced and changes to client's need are constant so the ability to react positively and pro‑actively is crucial. A good knowledge of Worcestershire is important.

The Reablement service operates 24 hours per day every day of the year including Bank Holidays. The office at Wildwood is manned from 7:00 to 22:00 daily. As a co‑ordinator you would work on an 8 week rota between these hours and it would include working 2 weekends. The nature of the service however does mean that flexibility in working patterns is sometimes needed.

Why you should work here

While you are working hard, doing your best for the people of Worcestershire, we will do our best to provide an environment that supports and inspires you. Here are some of the top reasons why you should work here.

The work we do at Worcestershire County Council matters! We are there for the most vulnerable people in society who need us the most, we are helping to build a successful and growing local economy, we protect our environment, we improve outcomes for our children, young people and families, and we help ensure our residents are healthier, live longer and have a better quality of life. In short, what we do makes a difference to people's lives! With so many ways to contribute, the chances are we have a job opportunity that's the career for you.

Benefits

• Great Holiday Entitlement: As well as bank holidays, you'll get 26 days paid holiday (pro rata for part‑time staff). This goes up to 31 days when you have been with us for 5 years. If you get more than 26 days where you work now, don't worry because if you join us without a break, we'll match your holiday up to 31 days. If you're successful and want to take advantage of this do let us know!
• Brilliant Pension Scheme: The Local Government Pension Scheme (LGPS) is a nationwide, career average pension scheme and is a valuable part of the pay and reward package for employees working in local government.
• Professional Learning & Development: We actively encourage learning and development for all our staff should they want to progress further or explore other areas within the organisation.
• Flexible Working: We are proud to offer hybrid working to provide a better work/life balance where possible.
• Equality & Diversity: The County Council is committed to equality of opportunity for all citizens and celebrates the diversity of all its residents.