Cloud Technician

Hatched Talent Solutions; Wales; Hybrid; GBP 28,000 - 38,000; Full time

Job summary

A well-established IT services provider in South Wales is looking for a Cloud Technician to deliver innovative Microsoft Cloud solutions. The ideal candidate will have at least 3 years of experience in cloud support and administration, excellent customer service skills, and a full UK driving license for on-site work. This role offers career progression, ongoing training, and a mix of office and customer site work with a salary between £28,000 and £38,000.

Benefits

Ongoing training and professional development

Exposure to latest Microsoft technologies

Career progression

Qualifications

• Minimum of 3 years' experience in Microsoft Cloud support, delivery, and administration.
• Strong skills in Microsoft 365 and Azure administration.
• Confident communicator with excellent customer service skills.
• Full UK driving licence is essential for on-site work.

Responsibilities

• Deliver Microsoft Cloud solutions and provide advanced diagnostics.
• Support the 1st line team on escalations and liaise with customers.
• Complete system checks as per remote support policies.

Skills

Microsoft Cloud support

Microsoft 365 administration

Azure administration

Customer service skills

Project ownership

Tools

Microsoft Azure

Microsoft 365

VoIP systems

Intune

PowerShell

Job description

Cloud Technician

£28,000 - £38,000 South Wales (Office & Customer Site)

Hatched Talent is delighted to be the talent partner for an established IT services provider seeking a Cloud Technician to join their growing team. This is a fantastic opportunity for an experienced Microsoft Cloud professional to step into a client-facing, second-line technical role with real career progression.

Why this role?

As a Cloud Technician, you'll deliver cutting-edge Microsoft Cloud solutions while supporting users and mentoring the first-line support team with more complex issues. You'll gain exposure to varied customer environments - working both from the office and on-site - while playing a key role in projects that drive digital transformation.

What you'll be doing

• Delivering Microsoft Cloud solutions (Azure, Microsoft 365, associated products)
• Providing advanced diagnostics and support for complex technical issues
• Supporting and guiding the 1st line team on escalations
• Liaising directly with customers on-site and remotely to ensure high satisfaction
• Completing system checks in line with remote system support policies
• Assisting with evaluation of new technologies and beta releases
• Offering software application support to customers after training

What we\'re looking for

• Minimum of 3 years\' experience in Microsoft Cloud support, delivery, and administration
• Strong skills in Microsoft 365 and Azure administration
• Confident communicator with excellent customer service skills
• Ability to take ownership of projects/issues and see them through to resolution
• Full UK driving licence (essential for on-site work)

Desirable skills

• Microsoft certifications (MCP, MCSA, MCSE)
• Knowledge of VoIP systems and support
• Experience with Intune, Defender, and PowerShell

What\'s on offer

• Salary: £28,000 - £38,000 (depending on experience)
• 37.5-hour working week
• A varied role combining office-based, remote, and on-site customer work
• Ongoing training and professional development
• Chance to work with the latest Microsoft technologies
• Career progression within a supportive and growing IT team