Clinical Support Worker | The Royal Wolverhampton NHS Trust

Royal Wolverhampton NHS Trust; Wolverhampton; On-site; GBP 25,000 - 35,000; Full time

Job summary

A large NHS healthcare provider in Wolverhampton is seeking healthcare support workers to assist with patient care under the supervision of registered professionals. The role involves working collaboratively with the nursing team, ensuring safety and dignity, and contributing positively to patient experiences. Applicants should have relevant qualifications and a passion for compassionate care. Flexible working arrangements are offered.

Qualifications

• Ability to assist in delivering holistic patient care.
• Knowledge of safety and hygiene protocols.
• Skill in accurately measuring and recording physiological observations.

Responsibilities

• Assist in patient care under nurse supervision.
• Measure and record patients’ physiological observations.
• Maintain clean and safe clinical environments.

Skills

Compassionate care

Effective communication

Patient observation

Education

Registered care qualification

Job description

Overview

To assist with the direct care of patients as delegated to and supervised by registered nurse / health care professional. To work under supervision of a registered practitioner or may be supervised by a Level 4 Associate Practitioner; however supervision may be remote or indirect. To work alone in clinic settings, taking responsibility for well-defined routine clinical and non-clinical duties delegated by the registered practitioner including defined clinical or therapeutic interventions within the limit of competence. To provide support to the nursing team working collaboratively with members of the multi-disciplinary team and contributing positively to the delivery of high quality compassionate care. To uphold the fundamental standards of safety and quality always putting the patients first and protecting them from harm.

The Royal Wolverhampton NHS Trust is one of the largest NHS trusts in the West Midlands providing primary, acute and community services and we are incredibly proud of the diversity of both our staff and the communities we serve. We are building a workforce that can help us to fulfil our values, improve quality of care for patients, and solve the health care problems of tomorrow. We’re passionate about the value that diversity of thinking and lived experience brings in enabling us to become a learning organisation and leader in delivering compassionate care for our patients. We are delighted that we have been rated as “Good” by CQC. We have achieved numerous awards; The Nursing Times Best Diversity and Inclusion Practice and Best UK Employer of the Year for Nursing Staff in 2020. The Trust is a supportive working environment committed to creating flexible working arrangements that suit your needs and as such will consider all requests from applicants who wish to work flexibly.

Responsibilities

• Assist registered nurses/health care professionals in the delivery of individualised holistic patient care. Work will be guided by standard operating procedures, protocols, systems of work and policies.
• Ensure consent is obtained prior to delivering all aspects of patient care.
• Involve relatives / carers in the delivery of care interacting with them helpfully and in a friendly manner providing information as appropriate.
• Ensure care is delivered with compassion and respect to all patients.
• Work with the multi-disciplinary team, and contribute to the prevention of patient harm by participating in risk assessments (e.g., pressure ulcer development, falls, nutrition).
• Ensure privacy and dignity are maintained at all times and protect confidential information.
• Assist patients with all care as delegated by the registered nurse/health care professional.
• Safely and accurately measure and record patients’ physiological observations (pulse, respirations, blood pressure, temperature) and escalate/report to the responsible practitioner.
• Safely and accurately measure and record blood glucose levels, reporting to the appropriate nurse/health care professional.
• Accurately document any observations and care provided in the appropriate record, informing the registered nurse to whom care has been delegated.
• Safely and accurately undertake urinalysis, record results, and report to the nurse or doctor accountable for the patient’s care.
• Safely obtain samples (blood, urine, stool, sputum, etc.) in accordance with Infection Prevention policies and clinical practices, ensuring accurate completion and verification of patient information.
• Safely transport samples to the laboratories in a timely and professional manner.
• Respond to patient questions and report back to assist in patient care evaluation.
• Ensure moving and handling techniques and equipment are used appropriately when handling patients.
• Report back any relevant information to the registered nurse accountable for the patient’s care.
• Enhancing the patient experience: make patient care the first concern and ensure a positive experience.
• Answer the telephone in a courteous and professional manner, take messages accurately, and inform the relevant person(s); respond appropriately to patient concerns, escalating to the accountable registered nurse / health care professional as needed.
• Maintain a clean and safe environment for staff, patients and visitors, ensuring compliance with legislation, policies and protocols including health and safety and infection prevention.
• Ensure clinical areas are stocked against agreed levels, including storage areas and medical equipment.
• Comply with Health and Safety Regulations and report accidents / incidents / hazards / unsafe equipment to the nurse in charge / registered practitioner immediately, using the incident reporting system.
• Professional behaviour: act in a courteous and helpful manner at all times, deliver compassionate care, and respect others, including the care of deceased patients and their families.
• Maintain professional carer behaviour as an employee of the Trust and be a representative of the Trust’s values and beliefs including objectives of the Trust.
• Work towards Healthcare Support Workers’ registration with the Nursing and Midwifery Council as established.
• Ensure practice is supervised by a registered nurse/health care professional who remains accountable for the delivery of care.
• Demonstrate self-directed development and practice.

This advert closes on Monday 15 Sep 2025