Clinical Support Specialist -Diagnostic Green Portfolio

Kimal; Birmingham; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

A healthcare solutions company in the UK seeks a Clinical Support Specialist to provide high-quality clinical support and education in fluorescence-guided surgery. Ideal candidates will have 2–3 years of experience in healthcare or medical devices and a degree in Human Biology or Life Sciences. This role requires excellent communication skills and a strong understanding of clinical procedures, with significant travel across the UK. Join a supportive organization focused on enhancing patient care through innovation.

Benefits

Autonomy to shape your work

Access to development opportunities

Work with innovative clinical technologies

Qualifications

• 2–3 years of experience in healthcare, medical device, clinical support, or theatre-based role.
• Strong understanding of clinical procedures and anatomy.
• Experience in healthcare or medical device sector with theatre exposure.
• Previous customer-facing experience.

Responsibilities

• Provide in-field clinical support and respond to customer queries.
• Deliver high-quality in-theatre training and education.
• Support customer evaluations and resolve clinical or technical issues.
• Build relationships with clinicians and procurement teams.
• Collaborate with teams to drive new business.
• Stay updated with clinical guidelines and technologies.
• Contribute to customer support materials and training resources.
• Complete administrative tasks.

Skills

Excellent communication skills

Presentation skills

Relationship building

Organizational skills

Education

Degree in Human Biology, Life Sciences, or related field

ABPI qualification (desirable)

Job description

Geographical Location : South of England

Start Date : This role will not commence until April 2026

At Kimal, we’re proud of a culture shaped by Integrity, Positivity, Inclusion, and Kindness. We work collaboratively, support one another, and create an environment where colleagues can grow and contribute meaningfully. If you share these values and are passionate about enhancing patient care through clinical excellence, we would love to hear from you.

About the Role

We are seeking a committed Clinical Support Specialist to join our expanding Diagnostic Green (DxG) Business Unit. In this role, you will provide high-quality clinical support, education, and product guidance to customers across multiple therapy areas, with a strong focus on fluorescence-guided surgery.

You will work closely with our commercial teams, offering in-theatre support, delivering training, and helping ensure the effective adoption of our technologies. This is a hands‑on, customer‑facing role where you will play a key part in supporting clinical best practice.

Key Responsibilities

• Provide in-field clinical support and respond to customer queries on products and procedures.
• Deliver high-quality, in-theatre training and education to key customers and centres.
• Support customer evaluations and ensure timely resolutions to clinical or technical issues.
• Build strong relationships with clinicians, procurement teams, and key decision-makers.
• Collaborate with the Business Unit Manager, marketing, and sales teams to drive new business.
• Stay up to date with clinical guidelines, research, and emerging technologies.
• Contribute to the development of customer support materials and training resources.
• Complete administrative duties including field reports, forecasting, quotations, and vigilance reporting.

About You

Essential Experience & Knowledge

• 2–3 years of experience in a healthcare, medical device, clinical support, or theatre-based role.
• Strong understanding of clinical procedures as well as anatomy and physiology.
• Experience within the healthcare or medical device sector, ideally with theatre exposure.
• Previous customer‑facing experience.

Qualifications

• Degree in Human Biology, Life Sciences, or a related field.
• ABPI qualification is desirable (or willingness to undertake training).

Skills & Attributes

• Excellent communication and presentation skills.
• Confident in building relationships across varied stakeholder groups.
• Comfortable working in theatre settings alongside surgeons and multidisciplinary teams.
• Highly organised with the ability to adapt to changing demands.

Working Conditions

• Home‑based with significant UK travel (average 15,000–20,000 miles per year).
• Valid UK driving licence and access to a vehicle required.
• Occasional evening or weekend work may be necessary.
• Mix of clinical environment and hot‑desk office access when needed.

Why Join Kimal?

This is a fantastic opportunity to be part of a supportive, values‑driven organisation that contributes directly to improving patient care. You’ll have the autonomy to shape your work, access to development opportunities, and the chance to work with innovative clinical technologies.

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