Clinical Support Officer

NHS; Colchester; On-site; GBP 24,000 - 27,000; Full time

Job summary

A healthcare provider in Colchester is seeking a Clinical Support Officer responsible for providing non-clinical support to community nursing teams. The role involves managing administrative tasks like booking visits, stock control, and communication with patients and healthcare professionals. Candidates must have competent IT skills, a valid driving license, and experience handling confidential information. The salary ranges from £24,937 to £26,598 annually, pro rata. This position allows for the development of skills within a supportive environment.

Benefits

Generous pension scheme

27 days annual leave

NHS discounts

Flexible working opportunities

Qualifications

• Excellent numeracy and literacy
• Experience of working with confidential and sensitive information and data

Responsibilities

• Deal with administrative tasks such as booking visits
• Submit Loan Equipment forms
• Stock control of equipment and consumables
• Chase up medication requests with prescribers
• Communicate effectively with stakeholders

Skills

Competent IT skills including Word, Outlook and Excel

Ability to take minutes

Demonstrate ability to work independently using own initiative and to prioritise accordingly

Demonstrate accuracy and attention to detail

Demonstrate working well within a team

Education

ECDL or similar

Tools

Microsoft packages

Job description

East Suffolk and North Essex NHS Foundation Trust

Clinical Support Officer

The closing date is 30 November 2025

The Clinical Support Officer role will provide essential non-clinical support with patient related administration and other tasks to enable clinicians within the Community Nursing team to be free to provide clinical care.

Clinical Support officers are an integral part of the community nursing team, managing non-clinical administration and a clinical role which may include insulin visits and attending a patient's home to support a clinician if required.

Internal applicants currently employed by ESNEFT will be offered on a secondment basis only. This role is based, primarily, in the Colchester area but you will be required to travel to different sites across the Essex, Suffolk and Tendring area to work, so a full, valid driving licence and access to a car is essential for this role.

Main duties of the job

Deal with administrative tasks such as booking visits, changing addresses, updating keysafe numbers

Submit Loan Equipment forms

Stock control of equipment and consumables used in the department

Drop off /collect items/equipment from patient's homes

Chase up medication requests with prescribers

Printing, photocopying, make up various packs for clinicians

Deal with telephone enquiries/referrals in a polite and helpful manner; ensuring messages are prioritised and actioned as appropriate

Effectively communicate with other internal and external stakeholders, members of staff and the public, providing clear explanations and presenting a positive image

Use internal processes and own initiative for escalation of complaints in an effective, timely manner

Manage often complex clinical personal information according to Caldicott guidelines

Book appointments for patients.

Liaise with other professionals as needed

Work with clinicians, ensure patients are discharged once treatment completed, discharge the patient from the relevant IT systems and file all paperwork in accordance with organisational policy

Use electronic systems effectively in order to maintain safe standards of record-keeping, and database management follow all relevant procedures and guidance

Manage incoming information, process it and pass it on to the relevant practitioner

Minute taking

About us

One of the largest Trust's in East Anglia, East Suffolk and North Essex NHS Foundation Trust (ESNEFT) provide hospital and community health services to people living across a wide geographical area. We deliver care from two main hospitals in Colchester and Ipswich, six community hospitals and in patients' own homes. You will be joining a team of over 11,000 amazing colleagues providing care to 800,000 residents.

Along with supporting you to achieve your career goals we offer a generous pension scheme, 27 days annual leave on commencement (pro rata) and access to a range of NHS discounts. Our Staff Health & Wellbeing programme offer a range of services including mental health support. We offer a range of flexible working opportunities.

Our philosophy is that Time Matters to everyone. Across the Trust, we concentrate on improving the things we do and removing those which do not work or cause time delays for our staff and patients.

To support our employees to achieve their career aspirations you may be eligible to obtain a qualification via an apprenticeship. All successful applicants will be required to undertake a skills review to facilitate this. For full details please see the attached Apprenticeship Handbook

If you are passionate about patient care and want to develop your skills and knowledge then we are keen to hear from you.

Find out about living and working with us - https://www.youtube.com/watch?v=GkPu7HphU8A

Job responsibilities

For full details of the responsibilities and duties of this role please see the attached job description.

Person Specification

Qualifications

• Competent IT skills including Word, Outlook and Excel
• Excellent numeracy and literacy
• ECDL or similar

Experience

• Experience of working with confidential and sensitive information and data

Skills

• Ability to take minutes
• Will need to be car driver with valid UK and have access to a car for work purposes Desirable criteria Maximum score 2
• Demonstrate ability to work independently using own initiative and to prioritise accordingly
• Demonstrate accuracy and attention to detail (no errors in application form)
• Demonstrate working well within in a team, no generic statements

Knowledge

• Knowledge of office administration and office equipment
• Knowledge of Microsoft packages, including diary management
• Understanding of patient needs and NHS
• Awareness of Health & Safety relevant to role
• Understanding of Information Governance

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer name

East Suffolk and North Essex NHS Foundation Trust

£24,937 to £26,598 a yearPer annum pro rata