Clinical Receptionist (10-15 positions)

Badger Group; Metropolitan Borough of Solihull, Birmingham; On-site; GBP 10,000 - 40,000; Full time

Job summary

A healthcare provider is seeking a Clinical Receptionist to support high-quality patient care. The role involves booking appointments, undertaking patient assessments, and maintaining documentation. Essential qualifications include GCSEs and a relevant qualification in Health & Social Care. Candidates must possess strong communication skills and have the ability to work flexible hours across a 24-hour service. The position offers competitive pay between £13.81 to £16.62 an hour, based on the shift pattern.

Qualifications

• Experience of working with members of the public.
• Strong communication skills with patients and teams.
• Genuine interest in delivering effective care.

Responsibilities

• Provide healthcare support to patients under clinician guidance.
• Book appointments using the Adastra system.
• Maintain up-to-date training and confidentiality.

Skills

Strong verbal communication skills

Ability to build rapport

Clear written communication skills

Team working skills

Ability to work flexible hours

Education

Minimum GCSE Maths and English grade A-C or equivalent

Qualification or relevant experience in Health & Social Care

Job description

Job Overview

As a Clinical Receptionist you will work as part of a team under the supervision of qualified nurses and doctors, and experienced Clinical Receptionists, to provide a high standard and quality of health care to patients in accordance with Badger standards and clinical procedures.

Key Responsibilities and Accountabilities

• Work effectively as part of the Badger team to support high quality, safe and timely care for patients under the instruction/guidance of Badger clinicians.
• Work in accordance with Badger's policies and procedures.
• Book patients in using the Adastra computer database and liaise with clinicians to support triage of walk‑in patients when required and within the required timeframes.
• Undertake initial patient assessments to support the registered healthcare professionals' clinical assessment and management, in line with Badger's policies and procedures. Examples include Blood pressure, heart rate, temperature, respiratory rate, oxygen saturation readings and recordings; blood glucose testing; urinalysis.
• Ensure accurate, timely and effective two‑way communication and action when receiving information, advice or guidance from Badger clinicians.
• Ensure effective communication of concerns about possible serious illness or deterioration to secure timely clinician review of the patient.
• Produce accurate, timely and legible records on the Electronic Patient Record system.
• Maintain confidentiality at all times.
• Maintain up‑to‑date statutory, mandatory training and role‑based training requirements.
• Participate in and support audits as appropriate.
• The duties and responsibilities outlined in this job description are neither definitive nor restrictive and may change in detail from time to time to meet the changing needs of the operation.

Person Specification

Experience

Essential

• Experience of working with members of the public with the ability to relate to people from a wide variety of backgrounds.

Desirable

• Experience of working with people and relatives within a care setting.

Qualifications

Essential

• Minimum GCSE Maths and English grade A‑C, or equivalent.
• Qualification or relevant experience in Health & Social Care.

Desirable

• First Aid and manual handling.

Knowledge, Skills and Abilities

Essential

• Strong verbal communication skills with patients, their families, colleagues and other care professionals.
• Able to build rapport with patients, to support compassionate, person‑centred care which reflects patients' individual beliefs, priorities and wishes.
• Clear written communication skills so documentation is relevant, concise, accurate and legible.
• Ability to work effectively with registered health professional team members to support effective, timely and safe care.
• Understands the importance of working in line with information governance requirements/legislation to protect patient confidentiality at all times.
• Able to take initiative and to organise delegated work.
• Awareness of Health and Safety, and of the CQCs role.
• Genuine interest and commitment to the delivery of safe, effective health care to the community.
• Excellent team working skills.
• Able to follow policies and procedures relevant to role.
• A positive approach to self‑development and remaining up to date with training requirements.
• Flexible and positive approach to change, and improving patient care and experience.
• Ability to work flexible hours across a 24‑hour service, i.e. nights, weekends/bank holidays.

Desirable

• Interest in professional development and further training.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Badger Group

Address

Reservoir Road Surgery

192 Reservoir Road

Erdington

Birmingham

B23 6DJ

Employer's website

https://www.badger-group.com/ (Opens in a new tab)

£13.81 to £16.62 an hour dependent on shift pattern