Clinical Receptionist (10-15 positions)

NHS; Birmingham; On-site; GBP 10,000 - 40,000; Full time

Job summary

A healthcare organization is seeking a Clinical Receptionist in Birmingham. The role involves supporting clinical staff, booking patients, and conducting initial assessments. Candidates should have strong communication skills, relevant qualifications in Health & Social Care, and a commitment to delivering quality patient care. The position offers competitive pay of £13.81 to £16.62 per hour, depending on shift patterns.

Qualifications

• Strong verbal communication skills with patients and colleagues.
• Clear written communication for accurate documentation.
• Ability to organize delegated work and take initiative.

Responsibilities

• Support high quality, safe care for patients.
• Book patients in and liaise with clinicians.
• Undertake initial patient assessments.

Skills

Strong verbal communication

Building rapport

Clear written communication

Ability to work with health professionals

Knowledge of Health and Safety

Team working

Education

GCSE Maths and English grade A-C

Health & Social Care qualification or experience

Job description

Job Overview

As a Clinical Receptionist you will work as part of a team under the supervision of qualified nurses and doctors, and experienced Clinical Receptionists, to provide a high standard and quality of health care to patients in accordance with Badger standards and clinical procedures.

Key Responsibilities and Accountabilities

• Work effectively as part of the Badger team to support high quality, safe and timely care for patients under the instruction/guidance of Badger clinicians.
• Work in accordance with Badger's policies and procedures.
• Book patients in using the Adastra computer database and liaise with clinicians to support triage of walk‑in patients when required and within the required timeframes.
• Undertake initial patient assessments to support the registered healthcare professionals' clinical assessment and management, in line with Badger's policies and procedures. Examples include Blood pressure, heart rate, temperature, respiratory rate, oxygen saturation readings and recordings; blood glucose testing; urinalysis.
• Ensure accurate, timely and effective two‑way communication and action when receiving information, advice or guidance from Badger clinicians.
• Ensure effective communication of concerns about possible serious illness or deterioration to secure timely clinician review of the patient.
• Produce accurate, timely and legible records on the Electronic Patient Record system.
• Maintain confidentiality at all times.
• Maintain up‑to‑date statutory, mandatory training and role‑based training requirements.
• Participate in and support audits as appropriate.
• The duties and responsibilities outlined in this job description are neither definitive nor restrictive and may change in detail from time to time to meet the changing needs of the operation.

Person Specification

Experience

Essential

• Experience of working with members of the public with the ability to relate to people from a wide variety of backgrounds.

Desirable

• Experience of working with people and relatives within a care setting.

Qualifications

Essential

• Minimum GCSE Maths and English grade A‑C, or equivalent.
• Qualification or relevant experience in Health & Social Care.

Desirable

• First Aid and manual handling.

Knowledge, Skills and Abilities

Essential

• Strong verbal communication skills with patients, their families, colleagues and other care professionals.
• Able to build rapport with patients, to support compassionate, person‑centred care which reflects patients' individual beliefs, priorities and wishes.
• Clear written communication skills so documentation is relevant, concise, accurate and legible.
• Ability to work effectively with registered health professional team members to support effective, timely and safe care.
• Understands the importance of working in line with information governance requirements/legislation to protect patient confidentiality at all times.
• Able to take initiative and to organise delegated work.
• Awareness of Health and Safety, and of the CQCs role.
• Genuine interest and commitment to the delivery of safe, effective health care to the community.
• Excellent team working skills.
• Able to follow policies and procedures relevant to role.
• A positive approach to self‑development and remaining up to date with training requirements.
• Flexible and positive approach to change, and improving patient care and experience.
• Ability to work flexible hours across a 24‑hour service, i.e. nights, weekends/bank holidays.

Desirable

• Interest in professional development and further training.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Badger Group

Address

Reservoir Road Surgery

192 Reservoir Road

Erdington

Birmingham

B23 6DJ

Employer's website

https://www.badger-group.com/ (Opens in a new tab)

£13.81 to £16.62 an hour dependent on shift pattern