Clinical Navigator CBL | Derbyshire Community Health Services NHS Foundation Trust

DCHS Foundation Trust; Chesterfield; On-site; GBP 60,000 - 80,000; Full time

Job summary

A community health service provider is seeking a Clinical Navigator to join their Integrated Sexual Health Services in Chesterfield. The role involves managing the reception and booking line, ensuring efficient operation of clinics, and supporting patients during their visits. Candidates should be friendly, efficient, and capable of handling sensitive information. Flexibility in work hours and teamwork are essential, as well as adherence to confidentiality protocols.

Qualifications

• Friendly and efficient with strong communication skills.
• Experience in a customer service or healthcare environment.
• Ability to work flexibly and maintain confidentiality.

Responsibilities

• Manage the reception and booking telephone line effectively.
• Ensure clinics are prepared and secure for patient visits.
• Handle sensitive patient enquiries with professionalism.
• Maintain confidentiality in all patient interactions.
• Assist with clerical duties as needed.

Job description

Overview

We are looking to appoint a highly motivated, enthusiastic, efficient and friendly person to be part of our Central Booking Line and Reception Team. The Clinical Navigator within Integrated Sexual Health Services will work in a busy integrated sexual health environment, within a multidisciplinary team.

Shift Patterns

Shift patterns will be discussed at offer stage, will include working until 19:00 and will be 1 Saturday in 4. The clinic opening times are:
Monday – Thursday: 07:45 – 19:00
Fridays: 07:45 – 17:00
Saturdays (1 in 4): 09:45 – 13:15

Responsibilities

• Work effectively as part of the reception and central booking telephone line teams across clinic settings in North Derbyshire, dealing with enquiries promptly, politely and effectively in all circumstances, including asking clients sensitive questions.
• Ensure clinic is conducted efficiently and is properly prepared to receive patients before clinic and secured after clinic sessions.
• Use the Inform electronic patient records system to book, amend, and cancel appointments, as well as manage arriving patients coming into service.
• Observe and maintain strict confidentiality with regards to any patients/family/staff records and information in line with the Data Protection Act.
• Deal appropriately with instructions or queries from staff, clinicians and partner organisations.
• Assist in clerical/administrative duties as required.
• Work flexibly to support the ongoing development of sexual health services, engaging in patient and public involvement in hubs and peripheral clinics as required.
• Responsible for the waiting room, including supporting patients who may be upset or have to wait longer than expected for their appointment.

Locations

Integrated Sexual Health Services has clinics at our Wheatbridge and Florence Nightingale Community Hospital sites in addition to many peripheral clinics across Derby and Derbyshire.

About the Organisation

DCHS employs around 4,200 substantive staff, caring for patients in 11 community hospitals and more than 30 health centres, as well as in clinics, GP practices, schools, care homes and via virtual consultations.

How to Apply

Please see attached Job Description and Person Specification. To apply, please click APPLY FOR THIS JOB – this link will take you to the TRAC Recruitment Site. You will need to register if you do not already have an account.

Application Deadline

This advert closes on Sunday 11 Jan 2026.