Clinical Governance Assistant

Practice Plus Group Holdings Limited; Bristol; On-site; GBP 22,000 - 28,000; Full time

Job summary

A leading independent healthcare provider in the UK seeks a Governance Assistant for their Emersons Green Hospital. This role involves providing a comprehensive administration service to support the Clinical Governance Manager. Responsibilities include data reporting, organizing meetings, maintaining compliance records, and effective communication with various stakeholders. The ideal candidate will exhibit strong communication, organizational, and interpersonal skills, alongside relevant administrative experience, preferably in a healthcare setting.

Qualifications

• Satisfactory relevant CRB clearance.
• Demonstrable experience within a similar role.
• Proven administrative experience.
• Excellent written and verbal communications skills.
• Ability to balance the demands of a variety of stakeholders.

Responsibilities

• Support the Clinical Governance Manager with administration.
• Communicate effectively with staff and external stakeholders.
• Collect, submit, analyze and report data as required.
• Manage Risk Management aspects.
• Organize meetings and take minutes.
• Maintain records of staff compliance.
• Assist with audit schedules and reporting.
• Handle telephone calls professionally.

Skills

Excellent communication skills

Organizational skills

Interpersonal skills

Ability to prioritize workload

Experience in healthcare environment

Education

Good standard of general education

Tools

Databases

Job description

If you are looking to join an energetic and vibrant organisation that truly makes a difference to people's lives on a daily basis we would like to hear from you. We are looking for an experienced Administrator to join our team. Our team members are adaptable, friendly, polite and caring. They enjoy working as a team with people from different cultures and backgrounds. As a Governance Assistant at our Practice Plus Group, Emersons Green Hospital you will provide a comprehensive administration and receptionist service to the unit ensuring that all patients are treated in a professional and courteous manner, endorsing the patient centred approach of the team. Above all, you have a natural ability to help make the lives of others more fulfilling and want to work in an environment where the work can be hard, but also fun and rewarding. You will have excellent communication and interpersonal skills, the ability to stay calm in difficult circumstances. Just as important though is your flexibility, belief in teamwork and your ability to use your initiative, follow instructions and prioritise a busy workload.

What you’ll be doing

• To support the Clinical Governance Manager in providing accurate and efficient administrative service.
• Communicate effectively with patients, Heads of Departments, the Senior Management Team, clinical and non-clinical staff and liaise with external stakeholders, as required by the Clinical Governance Manager, representing Practice Plus Group and the centres in a professional manner.
• To collect, submit, analyse and report data as required.
• To support the Clinical Governance Manager in the management of delivering all aspects of Risk Management.
• Setting up meetings and appointments for members of the team as required (including arranging venues, organising presentations and taking minutes as appropriate).
• To provide support to the Governance team regarding documentation Policies, SOPs and supporting services.
• To support the Clinical Governance team with the LMS system ensuring clear records are maintained of all staff compliance at both Emersons Green and Devizes.
• To support the Clinical Governance team with the audit schedule, informing the relevant staff around the hospital regarding audits, and supporting with actions and concerns which arise from those audits, as well as appropriate reporting requirements.
• In the event of the Clinical Governance Manager not being available, ensure that an alternative manager is informed of any urgent issues, e.g. safeguarding, infection control, complaints.
• Ensure all telephone calls are dealt with in an efficient, courteous and professional manner. Record messages accurately, prioritise and bring to the prompt attention of the appropriate department lead.

Qualifications

• Satisfactory relevant CRB clearance.
• Good standard of general education.
• Demonstrable experience within a similar role.
• Proven administrative experience.
• Excellent written and verbal communications skills.
• Excellent organisational skills.
• Excellent interpersonal skills.
• Ability to balance the demands of a variety of stakeholders.
• Experience gained in a healthcare environment and knowledge of the NHS would be beneficial.
• Previous experience of knowledge of databases.

We are one of the UK largest independent sector healthcare providers and work in close partnership with the NHS to deliver more than 50 services throughout the UK. We provide high quality specialist care and excellent results for more than 50,000 patients each year.