Clinical Assistant

InHealth Group; Chipping Barnet; On-site; GBP 20,000 - 30,000; Full time

Job summary

A leading healthcare provider in Chipping Barnet is looking for a Clinical Assistant to deliver high-quality patient care and manage administrative tasks in a busy environment. You will welcome patients, explain procedures, and ensure accurate data entry into the management system. Ideal candidates will have a caring approach and strong communication skills. Experience in healthcare or a customer-focused role is preferred. Join us in making healthcare better for patients and contributing to a 97% patient satisfaction rate.

Qualifications

• Experience in a similar healthcare role or customer-focused environment.
• Flexibility in working patterns to fulfil site requirements.
• Excellent written and verbal communication skills.

Responsibilities

• Welcoming patients and coordinating their arrival.
• Escorting patients and explaining procedures.
• Entering patient data into the management system.

Skills

Empathetic and caring approach

Passion for delivering customer service

Understanding of health and safety

Strong administration skills

Tools

Microsoft Packages

Job description

Job - Clinical AssistantLocation- BarnetHours- 36 Hours a week Monday- Sunday. 3x12hr Shifts between 6.45am and 9pm typically

Main duties of the job

• Welcoming patients in a professional, courteous manner, coordinating their arrival through to departure
• Escorting patients to and from the clinical area as required, explaining the procedure in full and ensuring any questions or concerns are managed professionally
• Completing the patient's pre-scan data protection/consent form and health and safety questionnaire (where applicable)
• Assessing and monitoring the patient's condition after procedure, ensuring that any changes are reported to the relevant staff immediately
• Ensuring patient and customer focus is central to the success of the MRI department by delivering an excellent level of patient care throughout
• Accurately entering all relevant patient data into the patient management system
• Managing administrative tasks within the unit that include:
  • Dealing with telephone, direct and face to face enquiries
  • Booking clinically validated appointments on the internal system
  • Ensuring all payments are invoiced promptly and accurately

About us

InHealth is the UKs largest specialist provider of diagnostic and healthcare solutions. Our aim is to make healthcare better for patients by working collaboratively with the NHS to deliver a range of high-quality tests, scans, assessments and procedures. In the last year, we have supported more than 5 million people in their healthcare journeys, the majority of these are NHS patients and service users. As a people-focused organisation, our teams are integral in how we deliver our services and our values of Trust, Passion, Care and Fresh Thinking underpin everything we do, influencing the way we interact with patients, customers, and colleagues. Our mission is to provide high-quality services within local communities to over 7 million patients by 2030. We are committed to ensuring that patients receive a positive experience, maintaining a 97% patient satisfaction rate.

We are looking for someone who has:

• An empathetic and caring approach
• A passion for delivering the highest level of customer service
• A good understanding of health and safety and infection control
• The ability to work independently and as part of a multi-skilled team
• Flexibility in working patterns to fulfil site requirements
• Excellent written and verbal communication skills, with a capability to present information in a logical and efficient manner
• Strong administration skills with an ability to pick up new systems quickly
• The passion to attend courses to enhance their knowledge and skills for the role required

You should apply if you have the below experience:

• Experience in a similar healthcare role, delivering hands on patient care, or have the passion to learn and work in a busy healthcare environment following working in a customer focused environment
• Proficient administration skills, such as experience using Microsoft Packages
• Working in a fast-paced environment

Qualifications

• Please see job advert
• Please see job advert

Experience

• Please see job advert
• Please see job advert

Additional Criteria

• Please see job advert
• Please see job advert

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.