Clinical Applications Support Analyst

Northampton General Hospital NHS Trust; Northampton; On-site; GBP 25,000 - 35,000; Full time

Job summary

A healthcare organization is seeking a Clinical Applications Support Analyst to enhance digital delivery. The successful candidate will manage workflow for clinical applications, providing technical support and user assistance. Strong IT skills and effective communication with stakeholders are essential. This role is pivotal in delivering seamless healthcare and supports a 24/7 service. Flexibility in work hours is required.

Qualifications

• Flexible, self-motivated, and organised individual.
• Ability to prioritise workload and deliver to deadlines.
• Experience in supporting clinical applications.

Responsibilities

• Coordinate intake of Junior Doctors and new starters.
• Manage day-to-day system management and user support.
• Provide technical support and advice on Clinical Applications.

Skills

IT tools proficiency

Effective communication

Fault finding and resolution

Job description

Overview

Do you want to make a positive difference in our digital delivery across the Group? We have developed a groupwide Digital Service providing digital services across University Hospitals of Northamptonshire; Northampton General Hospital NHS Trust and Kettering General Hospital NHS Foundation Trust. Working together as a hospital group provides opportunities to deliver benefits beyond what we could achieve as individual organisations and our approach to “do once for both” as set out in our Group Digital Strategy. An exciting opportunity has arisen to join the Group Digital Division as a Clinical Applications Support Analyst. The post holder will contribute to the efficient delivery of a second line support service for our clinical and non-clinical applications, focusing on the delivery to internal service level agreements. This position is based at Northampton General Hospital. The ability to travel between the Kettering General and Northampton General Hospital sites will be a requirement.

As a Clinical Applications Support Analyst, You Will

• Coordinate the Junior Doctors intake, new starters and transfers within the Trust.
• Work as directed to contribute to the day to day system management and user support of these electronic patient systems post implementation. This will often require investigation of systems and technology, fault finding and resolution.
• Support the team through creation of accounts and configuration of simple changes to the clinical applications.
• Identify, in conjunction with stakeholders, any clinical risks associated with the use of Clinical Applications and electronic patient records.
• Provide technical support and professional advice regarding Clinical Applications.

We are looking for a flexible, self-motivated and organised individual with the ability to prioritise workload and deliver to deadlines. You must be proficient in the use of IT tools, with experience in communicating effectively with different stakeholders.

Working hours are Monday to Friday between 08:00 to 17:00 on a rota. The post holder will be expected to work flexibly to meet the demands of a 24/7 organisation, as well as occasionally work outside of the core working hours to support configuration changes and system upgrades.

Kettering General Hospital NHS Foundation Trust (KGH) and Northampton General Hospital NHS Trust (NGH) formed a hospital Group; University Hospitals of Northamptonshire NHS Group on 1 July 2021. Working together as a hospital group provides opportunities to deliver benefits over and above what we could achieve as individual, whilst each Trust retains its sovereignty.

Our vision is important for our patients as it delivers the infrastructure that enables seamless care across pathways, preventing delays and putting them at the centre of their care with access to, and control over, their own electronic health records.

Our Excellence Values

• Compassion
• Respect
• Integrity
• Courageous
• Accountable

Your contract will be with Northampton General Hospital, with responsibility and accountability across the Group Clinical Applications Team.

For further details / informal visits contact: Name: Dan Simons Job title: Clinical Applications Manager Email address: [e-mail]