Clinical Application Manager

IT Works Health Ltd; Poynton; On-site; GBP 30,000 - 34,000; Full time

Job summary

A leading healthcare technology provider is seeking an experienced Clinical Application Manager in Poynton. The role involves leading a team of clinical application specialists, managing application performance, and fostering a collaborative environment. Candidates should have over 3 years of experience in IT applications within healthcare and strong leadership skills. The position offers a salary between £30,000 and £34,000, depending on experience, and requires ITIL certification to ensure high-quality service delivery.

Qualifications

• 3+ years' experience managing clinically facing IT applications within large organisations.
• 3+ years' team leadership experience managing complex workloads.
• Strong background in service delivery and managing third-party supplier relationships.
• Up-to-date understanding of data protection and information security.
• Proven analytical and problem-solving abilities using established tools.

Responsibilities

• Lead and manage a team of clinical application specialists.
• Foster an inclusive, collaborative team environment.
• Conduct performance evaluations and set clear objectives.
• Oversee the development and implementation of clinical application strategies.
• Manage maintenance and optimization of clinical applications.

Skills

Team leadership

Interpersonal skills

Analytical skills

Problem-solving

IT service delivery

Mentoring and coaching

Education

ITIL certification

Tools

Microsoft Office

Service desk management systems

SQL scripting

Job description

Responsibilities

• Lead, mentor, and manage a team of clinical application specialists, providing direction, support, and ongoing professional development.
• Foster an inclusive, collaborative team environment that champions knowledge sharing, continuous improvement, and innovation.
• Conduct regular performance evaluations, set clear objectives, and provide constructive feedback to support growth.
• Oversee the development and implementation of strategies that enhance, evolve, or replace clinical applications – driving efficiency, supporting high‑quality patient care, and enabling operational innovation.
• Manage the ongoing maintenance and optimisation of clinical applications, ensuring performance, stability, security, and alignment with evolving organisational needs.
• Create, maintain, and continuously improve robust testing methodologies to ensure consistent, high‑quality testing of upgrades, new functionality, and new systems – working closely with suppliers and internal teams to identify and resolve issues.

Qualifications & Requirements

• 3+ years' experience supporting and managing clinically facing IT applications within large‑scale organisations (approx. £250M+ revenue, 5,000+ users, 20+ sites).
• 3+ years' team leadership experience, including managing complex workloads and delivering large‑scale projects.
• A strong background in service delivery, including managing relationships with third‑party suppliers.
• Up‑to‑date understanding of data protection, information security, and information governance.
• Exceptional interpersonal and customer‑focused skills, with the ability to build strong relationships across clinicians, operational teams, IT colleagues, and suppliers.
• Proven analytical and problem‑solving ability, including data analysis and reporting using established tools.
• The ability to translate technical information into clear, accessible language for non‑technical audiences.
• Experience in mentoring, coaching, and developing team members.
• Experience working in a private healthcare clinical or IT environment.
• ITIL certification (required).
• Experience in designing and delivering application training.
• High levels of self‑motivation, organisation, and initiative, with a proactive approach to personal development and continuous learning.
• Proficiency with Microsoft Office, service desk management systems, and analytical tools – including SQL scripting.

Position Details

Location: Poynton
Salary: £30,000 – £34,000 (dependent on experience)
Hours: Full‑time (37.5 hours per week) | Permanent | Onsite