Clinical Application Manager

IT Works Health LTD; Manchester; On-site; GBP 60,000 - 70,000; Full time

Job summary

A healthcare IT company in Manchester seeks a Clinical Application Manager to lead and mentor a team while enhancing clinical applications that support high-quality patient care. The ideal candidate will have over 3 years of relevant experience, ITIL certification, and strong interpersonal skills. This full-time role offers dynamic responsibilities within a large healthcare organization aiming for excellence in service delivery and operational innovation.

Qualifications

• 3+ years’ experience supporting and managing clinically facing IT applications.
• 3+ years’ team leadership experience, managing complex workloads.
• Strong background in service delivery with third-party suppliers.

Responsibilities

• Lead and manage a team of clinical application specialists.
• Oversee the development and implementation of clinical application strategies.
• Conduct performance evaluations and support team member growth.

Skills

Leadership

Interpersonal skills

Analytical skills

Problem-solving

Data management

Education

ITIL certification

Tools

Microsoft Office

SQL scripting

Job description

Clinical Application Manager

Full-time | 37.5 hours per week | Monday–Friday

We are seeking a dynamic and forward-thinking Clinical Application Manager to join our Group IT function. This is an exciting opportunity to play a key role in shaping the technology that underpins clinical excellence across a large, complex, and fast-moving healthcare organisation.

What You’ll Bring

• 3+ years’ experience supporting and managing clinically facing IT applications within large‑scale organisations (approx. £250M+ revenue, 5,000+ users, 20+ sites).
• 3+ years’ team leadership experience, including managing complex workloads and delivering large‑scale projects.
• A strong background in service delivery, including managing relationships with third‑party suppliers.
• Up‑to‑date understanding of data protection, information security, and information governance.
• Exceptional interpersonal and customer‑focused skills, with the ability to build strong relationships across clinicians, operational teams, IT colleagues, and suppliers.
• Proven analytical and problem‑solving ability, including data analysis and reporting using established tools.
• The ability to translate technical information into clear, accessible language for non‑technical audiences.
• Experience in mentoring, coaching, and developing team members.
• Experience working in a private healthcare clinical or IT environment.
• ITIL certification (required).
• Experience in designing and delivering application training.
• High levels of self‑motivation, organisation, and initiative, with a proactive approach to personal development and continuous learning.
• Proficiency with Microsoft Office, service desk management systems, and analytical tools — including SQL scripting.

What You’ll Do

• Lead, mentor, and manage a team of clinical application specialists, providing direction, support, and ongoing professional development.
• Foster an inclusive, collaborative team environment that champions knowledge sharing, continuous improvement, and innovation.
• Conduct regular performance evaluations, set clear objectives, and provide constructive feedback to support growth.
• Oversee the development and implementation of strategies that enhance, evolve, or replace clinical applications – driving efficiency, supporting high‑quality patient care, and enabling operational innovation.
• Manage the ongoing maintenance and optimisation of clinical applications, ensuring performance, stability, security, and alignment with evolving organisational needs.
• Create, maintain, and continuously improve robust testing methodologies to ensure consistent, high‑quality testing of upgrades, new functionality, and new systems – working closely with suppliers and internal teams to identify and resolve issues.