Clinical Advisor

IC24; Norwich; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

A leading health services provider in Norwich is seeking an NHS 111 Clinical Advisor to provide critical support through triage and patient advice. Ideal candidates should have at least 2 years of experience in primary care or A&E, and a valid nursing or paramedic registration. This full-time role offers competitive pay, hybrid working options after training, and opportunities for professional development.

Benefits

Additional annual leave based on service

Opportunity to join the NHS Pension Scheme

Free 24/7 independent counselling service

Learning and development opportunities

Free membership to our reward and discount platform

Access to Blue Light Card and other NHS Discount Schemes

Qualifications

• Minimum two years of recent experience in primary care or A&E.
• Must be a registered Nurse or Paramedic.
• Availability to commit to 8 weeks of full-time training.

Responsibilities

• Perform complex triage and provide vital advice to patients.
• Support call handlers during critical situations.
• Participate in ongoing career development.

Skills

Clinical expertise

Communication skills

Teamwork

Education

Registered Nurse or Paramedic

Job description

Overview

Location: Thorpe St Andrew, Norwich, Norfolk, England NR7

Pay framework starts from £19.12 through training, up to £24.86 on Saturdays and £30.59 on Sundays + bank holidays

Hours: Full time

Contract: Permanent

Role: NHS 111 Clinical Advisor

Posted: 25 Sep 2025

Closes: 25 Oct 2025

Role and responsibilities

The Role

Express new ideas, take initiative and save lives. We are looking for NHS 111 Clinical Advisors to join our rapidly growing network of colleagues. This is a fantastic opportunity to join a great team and dynamic work culture. If you're a registered Nurse or Paramedic with 2+ years of recent experience in primary care or A&E, this is your chance to step into a role that truly matters. After 6 months, hybrid working may be available. As a Clinical Advisor, you'll use your clinical expertise to carry out complex triage, provide vital advice, and support call handlers during critical situations – all to keep patients safe. We offer paid training, ongoing career development, and opportunities to train as an ACP or UCP.

Ready to use your voice to save lives? Join us at IC24.

Who we are

We are Integrated Care 24 (IC24), the leading not-for-profit Social Enterprise providing innovative and patient-focused primary care services. IC24 is committed to improving access to health and social care for our patients and reducing the demand on secondary care services. IC24 provides services to over 6 million patients, including GP led out-of-hours services, NHS 111, primary care and secondary care support services.

Location and hours

Location: Norwich, Norfolk

Hours Available : Minimum 12 hours per week, up to 37.5 hours per week

Full-Time Roles:

• Standard shifts include a mix of early and late shifts.
• Early shifts start at 7am or 8am.
• Late shifts finish at 9pm or 10pm.
• Full-time colleagues can opt to work only late shifts (9pm or 10pm finishes).
• Full-time night shifts are available, typically 10pm to 6am (must finish no earlier than 6am).
• Weekend work is required at least every other weekend, with the option to work every weekend if desired.

Part-Time Roles:

• Part-time shifts are focused mainly on evening hours, with flexibility for early and late shifts.
• Early shifts: 6am-12pm (start at 6am, 7am, or 8am; finish at 10am, 11am, or 12pm).
• Late shifts: 4pm-10pm (start at 4pm, 5pm, or 6pm; finish at 8pm, 9pm, or 10pm).
• Weekend only shifts are also available.

Additional hours may be available in times of peak demand.

You must be able to commit to 8 weeks of full time training if you are not pathways trained. We offer 8 hour and 10 hour shifts, as well as some short shifts if needed. If Pathways trained already, 3 months worth of satisfactory audits will need to be provided.

What’s in it for you

• Pay framework starts from £19.12 through training, up to £24.86 on Saturdays and £30.59 on Sundays + bank holidays
• Additional annual leave above statutory minimum based on service
• Opportunity to join the NHS Pension Scheme
• Free 24/7 independent counselling service
• Learning and development opportunities
• Free membership to our reward and discount platform
• Access to Blue Light Card and other NHS Discount Schemes

Additional notes

Due to the nature of this position, employment is subject to proof of eligibility to work in the UK, completion of a satisfactory enhanced DBS disclosure and two references.

For a job description and person specification please see attached.

We celebrate brave ideas and brave people. We are committed to providing equal opportunities for all people and we particularly encourage applications from ethnic minorities, applicants with a disability and those from other under-represented groups. If you would like to discuss any reasonable adjustments before applying or would like an accessible version of any recruitment documents, please contact the recruitment team.

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