Clinical Admin Assistant

Clerkenwell Health; Doncaster; On-site; GBP 20,000 - 30,000; Full time

Job summary

A pioneering clinical research organization in Doncaster is seeking a Clinical Admin Assistant to provide critical administrative support for clinical trials. The ideal candidate will coordinate patient schedules, manage documentation, and ensure high-quality patient care. Candidates should have at least a GCSE/A level education, be fluent in English, and possess a good understanding of medical terminology and ICH/GCP guidelines. This role offers a unique opportunity to contribute to innovative mental health research.

Qualifications

• Minimum GCSE/A level education required.
• Fluency in both written and verbal English is essential.
• Experience with databases is necessary.

Responsibilities

• Coordinate and manage patient scheduling for clinical trials.
• Prepare and manage patient documentation per protocol.
• Collaborate with teams to support patient screening and appointment booking.
• Respond to patient queries, ensuring compassionate communication.
• Manage site vendors and supplies efficiently.

Skills

Fluent English written and verbal

Good understanding of medical terminology

Experience in working with databases

Knowledge of ICH/GCP guidelines

Education

Educated to at least GCSE/A level

Job description

Overview

Who are we? Clerkenwell Health is a pioneering leader in clinical research, specialising in scientifically grounded clinical trials in the Mental Health and CNS space, with a focus on psychedelic drug development. Our unique approach integrates a collaborative Contract Research Organisation (CRO), an extensive Clinical Research Facility (CRF) network, and a leading Therapy Development Program. We are seeking an admin assistant to support the clinical team delivering trials.

The Role

The post holder will work alongside experienced staff at research sites focusing on delivering high quality patient care within Phase 1, 2 and 3 Clinical Trials. They will provide support in the timely delivery of clinical studies to acceptable medical standards, in line with the requirements of Sponsors, ICH-GCP and other appropriate guidelines and regulations.

The Clinical Admin Assistant will work alongside experienced clinical research staff within the unit clinical and non-clinical teams. The post holder will provide admin support for patients and participating in the Clinical Trials running in our units.

What will the role entail?

• Coordinate and manage patient scheduling for clinical trials, including follow-ups, transport, therapist appointments, and reminders.
• Welcome and support patients and visitors on-site, acting as a key liaison and maintaining a professional reception area.
• Prepare and manage patient documentation in line with protocol, including medical histories, GP reports, and reimbursement processing.
• Collaborate with recruitment teams to support patient screening, outbound calling, appointment booking, and tracking recruitment metrics.
• Maintain accurate records and trackers, ensuring data entry, diary management, and scheduling tools are up to date.
• Provide administrative support to clinical research teams, ensuring smooth study delivery in compliance with GCP and GDPR.
• Respond to patient queries and concerns, ensuring clear, timely, and compassionate communication.
• Manage site vendors and supplies, overseeing office services, clinical waste, equipment, and supporting onboarding for new staff.
• Minimise ‘Did Not Attend’ rates by confirming bookings, following up on absences, and supporting video consultations.
• Participate in ongoing training and development to maintain competency across sponsor, site, and regulatory expectations.

What will you need to succeed?

• Educated to at least GCSE/A level.
• Fluent English written and verbal
• Good understanding of medical terminology
• Knowledge of ICH/GCP guidelines
• Experience in working with databases.

Is this the role for you?

This is a unique and exciting opportunity to take on a lead role in an innovative company at the forefront of psychedelic drug research. If you are an experienced clinical research leader with a passion for quality and driving the success of cutting-edge trials, we’d love to hear from you.

At Clerkenwell Health, we value Compassion, Collaboration, Innovation, and Integrity. If you’re passionate about making a difference in mental health research and align with our values, we’d love to hear from you!